Customer Service & Professional Skills Training

Updated Oct 20, 2026

Sources Sought from the Department of Veterans Affairs, for work in Decatur. Due Oct 23, 2026, 3:00 PM (UTC-6), 3 days left.

Official notice and attachments

Description

Sources Sought Notice Sources Sought Notice Page 5 of 5 Sources Sought Notice *= Required Field Sources Sought Notice Page 1 of 5 This is NOT a solicitation or request for quote (RFQ). This is NOT a request for proposal (RFP). This is NOT a job advertisement for hiring employees.

The VA is seeking QUALIFIED VENDORS to provide a very brief response to this notice including only just what is asked for in this notice below. This is sources sought notice to industry and the only information is posted on Contract Opportunities web page at SAM.gov. Sources sought means seeking qualified vendors.

The attachments included on the Contract Opportunities page do not include any additional information. If your company is interested, please read this notice entirely and submit the required information, as requested herein. Department of Veterans Affairs Veterans Health Administration Member Services BRIEF SCOPE OF WORK (This is for information only) IMPORTANT NOTE: This Sources Sought is for market research purposes only (to determine the socioeconomic status of interested companies).

No award will be made off this posting. The Department of Veterans Affairs (VA), Member Service Training and Quality Department is seeking comprehensive, scalable customer service and professional skills training solution to strengthen employee communication, customer engagement, service delivery, teamwork, and leadership capabilities. The Training and Quality Department requires a flexible online learning solution that provides Trainers with access to learning solutions that are practical, relevant, and engaging training that can be applied directly to day-to-day customer and workplace interactions.

The solutions shall provide interactive, video-based learning content focused on customer service, professional communication, interpersonal effectiveness, and workplace soft skills. Training shall incorporate concise instruction, realistic workplace scenarios, knowledge reinforcement, and demonstrations of both effective and ineffective approaches to common customer and employee interactions.

See attached Statement of Work. This is anticipated to be a commercial supply acquisition under the authority of RFO Part 8, Required Sources of Supplies and Services or RFO Part 12, Simplified Acquisition Procedures for Commercial Items. IMPORTANT NOTE: This RFI (Request for Information) is for information only.

No award will be made from this RFI. QUALIFIED VENDOR: A qualified source shall be able to provide licensing that permits the Department of Veterans Member Service Training and Quality Department to utilize approved training content, concepts, methodologies, scenarios, exercises, and supporting materials into instructor-led training delivered to the authorized personnel. A qualified source shall also have current and valid registration in System for Award Management (SAM), sam.gov).

A qualified source will also be able to comply with Limitations of Subcontracting pursuant to FAR 19.507. Please communicate via e-mail to [email protected] by 15:00 MST on October 23rd, 2026 as to your company s ability to perform service per this brief Scope of Work. If interested, please provide the following: Provide company s capability statement describing ability to provide equipment that meets or conforms to the salient characteristics listed above *include specification or brochure documents for confirmation of equivalent products* Company s business size in relation to NAICS 611430 and socio-economic category (SDVOSB/VOSB/WOSB/Small Business/Large Business): SAM UEI: FSS/GSA contract # (if applicable): Only written responses, to items 1 through 6 above, will be accepted at this stage.

Information is being gathered for market research purposes only. Industry exchanges and vendor teleconferences are at the discretion of the Contract Specialist. This is not a request for quotes.

DISCLAIMER: This is a Request for Information (RFI) from industry in accordance with Federal Acquisition Regulation (FAR) 15.201(e) and on the requirement, that exists for the VA Medical Center(s) identified in this RFI. This is not a request for quote and not a contract. This announcement is not a request for proposals; therefore, responses to the RFI are not considered offers and cannot be accepted by the Government to form a binding contract.

This RFI is issued solely for information and planning purposes only and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. Responders are solely responsible for all expenses associated with responding to this RFI.

No classified information should be included in the RFI response. Should you have concerns regarding this RFI you may request to contact the Contracting Office that will be assigned this requirement by emailing the sender of this RFI. Questions must be addressed in writing to the Contract Specialist.

Requests for VA-business sensitive information, to include VA budget information, VA acquisition planning information, acquisition methods, strategies and set-asides must be addressed via the VA FOIA process: va.gov/foia/

Thank you for your interest in doing business with the VA. To learn more about the VA Mission, Vision, Core Values & Goals visit va.gov/about_va/mission.asp

To understand the latest updates on the Veterans First Contracting Program visit va.gov/osdbu/verification/veter...

To find out how to do business with the VA visit va.gov/osdbu/library/dbwva.asp

Contracting contact

• Heather Chase · Contracting Officer · [email protected] · 303-712-5772

As published on the official notice. Ask questions in writing and before any questions deadline the notice sets.

Is your business small enough?

For NAICS 611430, a business counts as small if it has no more than $15.0 million in average annual receipts (SBA size standard). This notice is not set aside, but the size decides your small business status on it. SBA table, current as of Oct 15, 2026.

Companies that win this kind of work

Federal contractors paid for professional and management development training work, who also hold VA contracts (last 12 months): possible competitors, or partners to team with.

• Calibre Systems Inc $8.2 million in this trade
• University Of North Carolina AT Chapel Hill $2.4 million in this trade
• University Of Arizona $599,981 in this trade
• Deloitte & Touche LLP $554,353 in this trade
• Northwestern University $295,000 in this trade

About the buyer

The Department of Veterans Affairs awarded $84.2 billion in contracts in the last 12 months; its biggest suppliers were Optum Public Sector Solutions, Inc., Mckesson Corporation and Triwest Healthcare Alliance Corp. See what VA is buying now.

Professional and Management Development Training contracts right now

There are 17 open government contract opportunities in this trade (NAICS 611430), 9 posted in the last 7 days; 35% are set aside for small businesses. The agencies buying the most are Department of Veterans Affairs, Department of the Army and Department of State. Most of the work with a stated place is in Virginia, District of Columbia and Missouri. A notice in this trade gives a median of 8 days from posting to deadline; this one gives 4 days.

All open professional and management development training contracts

Coming up in this trade

Planned contracts from the agencies' procurement forecasts, often months before a solicitation. Plans can change.

Similar open professional and management development training bids