Draft Performance Work Statement Support Services 1

PERFORMANCE WORK STATEMENT (PWS)

1. Technical Point of Contact (TPOC).
a. Contract Title: Defense Commissary Agency
DeCA Enterprise Program Management Office (E-PMO) and Chief Technology Officer (CTO) Support

2. Background.
The Defense Commissary Agency (DeCA) operates approximately 238 commissaries worldwide for the Department of Defense (DoD) from its headquarters at Fort Lee, Virginia. DeCA’s mission is to provide an efficient and effective worldwide system of commissaries for the resale of groceries and household supplies at the lowest practical price (consistent with quality) to members of the military services, their families, and otherwise authorized customers, while maintaining high standards for quality facilities, products, and services. A military commissary is a government facility providing grocery products and other merchandise to authorized individuals. Commissaries are designed and operated similar to commercial supermarkets. DeCA’s goals are to provide a significant price savings when compared to commercial markets; to provide courteous and informative assistance to its customers; to offer a variety of items in quantities and of a quality level to satisfy customer demands; and to provide products in a clean, safe, and wholesome environment. The commissary benefit was legislated by Congress over 100 years ago. This benefit allowed the armed services community to purchase food and household items from commissaries at cost. Today, commissary customers pay a 5% surcharge with no sales tax. Surveys consistently place the commissary privilege along with medical care at the top of military members’ most valued item of non-pay compensation. Many service members could not make ends meet without the price savings offered in commissaries. Commissaries are a key part of military retiree compensation. Commissary patrons save approximately 23% on their grocery bills annually for a family of four. DeCA is committed to providing its customers with state-of-the-art grocery services equal with U.S. commercial practices. To manage an operation of world-wide scope in a cost effective manner and be able to offer leading edge services, DeCA requires an advanced and agile organization, business processes, and supporting Information Technology (IT) systems working within a robust infrastructure.

3. Objectives:

The goal of this Indefinite-delivery/indefinite quantity (ID/IQ) contract is to provide a combination of on-site and off-site enterprise program management office support services to DeCA programs,