Attachment 1: P E A C E Investigative Interview Training Course Performance Work Statement

Federal Aviation Administration
Performance Work Statement

P.E.A.C.E. Investigative Interviewing course for FAA
FAA22800017
July 2026

Performance Work Statement (PWS)
Aircraft Workforce Development Branch – PEACE Investigative Interviewing course for FAA

A. PROJECT/TITLE

Investigative Interviewing course to provide Federal Aviation Administration (FAA) employees with the tools necessary for conducting ethical, outcome-based interviewing. Learned techniques used in the Plan and Preparation, Engage and Explain, Account – Clarification and Challenge, Closure and Evaluation (P.E.A.C.E.) Model, will assure FAA employees get the right information in the right manner when interviewing for Safety Hotline, Whistleblower, and Suspected Unapproved Parts Investigations; Certificate Management Principal Inspector, Supplier Control, and Quality System Audits; Organization Designation Authorization and Designee Management Inspections; Safety Management System Assessments; and Compliance Action/Enforcement Investigations.
Investigative interviewing (and particularly the PEACE model which is the preferred method) aligns with these principles and is considered as the most ethical, transparent and best practice way to obtain reliable and relevant information from persons of interest, complainant, witnesses and respondents. This method has interviewers using an open-ended line of questioning and fewer leading questions to get the answer that are needed and not leading the interviewee in a certain direction.
If the low offeror is an accredited college, the FAA desires college credits to be offered to trainees who successfully complete the proposed training. This is not a mandatory requirement and will not be used as an evaluation factor

B. BACKGROUND

Under Title 49 of the United States Code (49 U.S.C.), the FAA is authorized to train employees as necessary in the exercise and performance of the powers and duties of the Administrator. The interests of the public, the safety of the workforce, and the credibility of the organization are best served by having qualified, proficient, and current inspectors conducting surveillance, testing, and checking functions.

C. SCOPE

The contractor must provide P.E.A.C.E Model Training to FAA Airworthiness Inspectors / Engineers. The contractor may provide this training through their standard courses offered to the public, other Government agencies or by submitting courses solely intended for FAA Inspectors. Provide the tools necessary for conducting ethical, out-come-based interviewing of individuals employed by FAA