Quality Assurance Surveillance Plan Wilmington Snow Removal

QUALITY ASSURANCE SURVEILLANCE

PLAN (QASP)

Snow Removal & Deicing Services
Wilmington VA Medical Center – Wilmington, DE

1.0 Introduction

This Quality Assurance Surveillance Plan (QASP) is used to ensure the Contractor performs in accordance with the Performance Work Statement (PWS) for Snow Removal and Deicing Services at the Wilmington VA Medical Center. The QASP outlines performance objectives, acceptable quality levels (AQLs), surveillance methods, documentation expectations, and corrective actions.

2.0 Government Oversight Roles

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Contracting Officer (CO): Authority over contract terms, modifications, and remedies.
Technical Point of Contact (TPOC): Oversees inspections, performance evaluations, and invoice validation.
VA Police / Engineering Service: Support winter emergency operations, hazard identification, and campus accessibility.

3.0 Contractor Quality Control

The Contractor shall implement and maintain an internal Quality Control Program ensuring compliance with the PWS, including self-inspections, timely corrections, communication, and operational readiness.

4.0 Performance Requirements & Metrics

The following table outlines the core performance metrics and acceptable quality levels (AQLs).

Performance
Area
Timeliness of
Response

Snow & Ice
Removal
Quality
Critical Area
Maintenance

Garage
Compliance

Documentation
Accuracy

Objective

Standard

AQL

1-hour
100% compliance

0 emergency

mobilization;
deviations;
15-min
max 1 nonemergency
emergency/mo
callback
Maintain safe Continuous hazard
95% overall;
conditions;
mitigation
100% critical
clear by 6:00
areas
AM
Priority
No unsafe
100%
clearing ADA,
accumulation
compliance
emergency,
hydrants
Use approved
Zero prohibited
100%
chemicals; materials/equipment
compliance
no metal
blades
Accurate
Zero errors
100%
Snow Control
compliance
Sheets; NWS
data

Surveillance
Method
Observation;
call logs

Daily
inspections

Real-time
inspections

Equipment &
garage
inspections
Invoice
review

5.0 Surveillance Methods

Surveillance includes direct observation, structured inspections, random spot checks, document reviews, and feedback from VA staff.

6.0 Documentation, Deficiencies & Corrective Action

The COR may document deficiencies and require immediate corrective actions. Repeated or significant issues may result in contract remedies and/or negative evaluations.