Request for Information

REQUEST FOR INFORMATION (RFI)

Software-as-a-Service (SaaS) Subscriptions and Systems Integration (SI) Support Services for the Omnichannel Customer Communication System (OCCS) Agency: Defense Commissary Agency (DeCA)
Target NAICS Code: 541519 – Information Technology Value Added Resellers / Other Computer Related Services Anticipated Contract Type: Firm-Fixed-Price (FFP)
Anticipated Period of Performance: One (1) 12-Month Base Period plus four (4) 12-Month Option Periods (up to 5 years total)

1.0 PURPOSE & DISCLAIMER

This Request for Information (RFI) is issued solely for market research, planning, and information-gathering purposes pursuant to Federal Acquisition Regulation (FAR) Part 10. This is not a Request for Proposal (RFP), Invitation for Bid (IFB), or solicitation for commercial items. This notice does not constitute a commitment, implied or otherwise, that the Defense Commissary Agency (DeCA) will issue a solicitation or subsequently award a contract. The Government will not pay for any information submitted, nor will it reimburse any administrative or operational costs incurred by interested parties responding to this RFI. All costs associated with responding to this RFI will be solely at the interested party’s expense. The primary objective of this market research is to:
Assess industry capabilities to provide commercial Software-as-a-Service (SaaS) subscriptions and specialized professional systems integration services to maintain and enhance DeCA’s Omnichannel Customer Communication System (OCCS). Evaluate technical approaches for migrating legacy digital assets from Bynder DAM to Adobe Experience Manager (AEM) Assets. Gauge vendor capabilities for deploying, administering, and securing embedded Artificial Intelligence (AI) and Machine Learning (ML) capabilities within Salesforce Service Cloud under Department of Defense (DoD) cybersecurity frameworks. Solicit industry feedback regarding acquisition packaging, specifically evaluating the advantages, risks, and cost trade-offs of procuring SaaS software subscriptions and Systems Integration (SI) services as a combined solution versus two separate procurements.

2.0 BACKGROUND & OPERATIONAL CONTEXT

The Defense Commissary Agency (DeCA) operates a global network of 235 commissaries located in 45 states, 13 countries, and two U.S. territories, operating approximately 3,000 checkout lanes (including self-checkouts). Headquartered at Fort Lee, Virginia, DeCA generates over $4.6 billion in annual sales and employs more than 14,000 personnel. DeCA provides groceries and household goods at significant savings to Active Duty, Reserve, and National Guard service members, military retirees, service-disabled veterans, and their authorized family members.