APS Request for Information

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Application Processing System (APS)
United States Department of State
Bureau of Consular Affairs
Passport Services

Request For Information (RFI)
This RFI is for information and planning purposes only, in accordance with FAR 15.201(e). It does not constitute a Request for Proposal (RFP), a solicitation, or a commitment by the Government to issue a solicitation or award a contract. The Government will not pay for any information or costs incurred in responding to this RFI. Responses will not be returned. Not responding to this RFI does not prevent participation in any future solicitation.

TOC \o "1-3" \z \u \h1 EXECUTIVE SUMMARY PAGEREF _Toc232678092 \h 3

2 PERIOD AND PLACE OF PERFORMANCE PAGEREF _Toc232678093 \h 9

3 FLEXIBLE AND RAPIDLY SCALABLE PAGEREF _Toc232678094 \h 9

4 DEMAND PROJECTIONS AND PRICING SCENARIOS PAGEREF _Toc232678095 \h 11

5 DETAILED REQUIREMENTS PAGEREF _Toc232678096 \h 13

6 APPLICATION TYPES AND PRECEDENCE PAGEREF _Toc232678097 \h 16

7 PROFESSIONAL SERVICES AND PERSONNEL PAGEREF _Toc232678098 \h 18

8 VOLUME FORECAST AND RISK ALLOCATION PAGEREF _Toc232678099 \h 20

9 SURGE PAYMENT CALCULATION PAGEREF _Toc232678100 \h 21

10 APPLICATIONS RECEIVED VIA USPS AND INBOUND COURIER OPERATIONS PAGEREF _Toc232678101 \h 23

11 SPECIAL HANDLING AND TRACKING PAGEREF _Toc232678102 \h 24

12 UNIQUE PROGRAMS AND SPECIALIZED WORKSTREAMS PAGEREF _Toc232678103 \h 26

13 WORKLOAD ASSIGNMENTS PAGEREF _Toc232678104 \h 30

14 STANDARD PASSPORT APPLICATION PROCESSING PAGEREF _Toc232678105 \h 31

15 LOST OR DAMAGED MATERIALS PAGEREF _Toc232678106 \h 31

16 COURIER SERVICES – APS TO DEPARTMENT FACILITIES PAGEREF _Toc232678107 \h 32

17 TIMELY DEPOSITS AND TRANSMISSIONS PAGEREF _Toc232678108 \h 32

18 EMERGENCY PROVISIONS PAGEREF _Toc232678109 \h 35

19 GOVERNMENT SITE VISITS PAGEREF _Toc232678110 \h 35

20 FUTURE STATE: FEE PROCESSING PAGEREF _Toc232678111 \h 35

21 SECURITY, AUDITS, AND INTERNAL CONTROLS PAGEREF _Toc232678112 \h 37

22 PERFORMANCE METRICS, DASHBOARDS, AND REPORTING PAGEREF _Toc232678113 \h 37

23 FUTURE STATE: SPECIAIZED WORKSTREAMS REPORTING PAGEREF _Toc232678114 \h 39

24 TECHNOLOGY, DATA SECURITY, AND EQUIPMENT PAGEREF _Toc232678115 \h 40

25 FACILITY SECURITY PAGEREF _Toc232678116 \h 41

26 CONSTRAINTS AND SPECIAL CONDITIONS PAGEREF _Toc232678117 \h 41

27 QUALITY CONTROL PAGEREF _Toc232678118 \h 41

28 FUTURE STATE: DIGITAL APPLICATION SUPPORT PAGEREF _Toc232678119 \h 42

29 GLOSSARY, STAKEHOLDERS, AND ACRONYMS PAGEREF _Toc232678120 \h 43

TOC \h \z \c "Figure"