Attachment A - Quality Assurance Surveillance Plan
Updated
A Word document (15 KB) attached to Integrated Pest Management Services, from the Department of Veterans Affairs. Due Nov 17, 2026, 4:00 PM (UTC-6).
File name: Attachment A - Quality Assurance Surveillance Plan.docx
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H. QUALITY ASSURANCE SURVEILLANCE PLAN:
Table 1. Quality Assurance Surveillance Plan
PERFORMANCE BASED TASK
INDICATOR
STANDARD
QUALITY ASSURANCE
Weekly service hours.
Time-in and time-out logged. Total number of service hours. Contractor utilizes designated logbooks and fulfills schedule of service hours. Weekly review
Annual/Monthly/Weekly Inspections
Schedule of inspection
Contractor checks all traps for activity and completes inspections related to all pests annotated under the specifications section. Monthly/Weekly Inspection/Review
Emergency Trouble Call Response
Time to respond after call
Contractor arrives within two (2) hours for Emergency calls. 100% inspection
Routine Trouble Call Response
Time to respond after call
Contractor arrives within eight (8) hours for Non-Emergent/Routine calls 100% inspection
Response to pest infestations or issues that impact facility operations Action plan provided
Written 30-day plan and monitoring spreadsheet for pest numbers and products used till eradication. 100% inspection
Quarterly and annual reports
Written reports provided
Quarterly reports that annotate the total numbers and locations of pest sightings and pesticide applications on all VA property. A consolidated annual report, including historical trending of pests provided to the PMO each year contract is active.
Quarterly/Annual review
Record keeping
Accuracy and timeliness of records and required reports Contractor maintains all required records and provides all required service reports on time. Reports are submitted to COR and PMO. Monthly Inspections/Review
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