Attachment A Statement of Work

Attachment A
JPL Duplicating Services
Statement of Work

The Subcontractor shall provide duplicating/reproduction services, bindery services, wide format printing and scanning, document distribution, and document scanning services for the Jet Propulsion Laboratory, located at 4800 Oak Grove Dr., Pasadena, California 91109.

General Requirements

Except as described in Paragraph 1.24, LIMITATIONS, of this Statement of Work, the Subcontractor shall provide all duplicating, reproduction, bindery, wide format printing/scanning, document distribution, and document scanning conversion services for the Jet Propulsion Laboratory. The JPL Contract Technical Manager (CTM) referred to in this document is the JPL manager responsible for the contract implementation and the performance of its services. In the performance of this effort, the Subcontractor shall:

Provide staff, equipment, service and supplies for the operation and maintenance of:

One (1) Duplicating Center at the JPL main campus facility, 4800 Oak Grove Drive, Pasadena, California, located in Building 171, Room 105. This includes the engineering and wide format reproduction area co-located in the same room for large format color / black and white (B&W) printing and scanning services. See Floorplan (Exhibits will be provided with RFP if one is issued).

Provide the following Key Personnel

Customer Interface On-Site Manager – Operations Lead
One (1) On-Site Manager – Operations Lead
Provide direct report management to Subcontractor personnel. Determine times when personnel must be increased to meet thecustomer needs, schedule personnel appropriately. Schedule output work and ensure the operation is always in readystatus. Meet routinely with the CTM to discuss planned activities andevents. Maintain equipment ready status, supplies and other operationalresources. Discuss with CTM any problems or instances of customer orotherwise that may need suggestions and guidance. Join the JPL Proposal Teams as a team member in the planningstages to ensure staff and equipment will be ready for large jobs with short turn around to the JPL end user community or NASAHeadquarters. Work one on one with customers that need personal guidance inpreparing their documents for the best output results. Work with CTM to create innovative ways to inform JPL end users about new services that can be provided. Work with CTM to streamline current process and to developimprovements and new systems and services. Be involved with production and day-to-day operations