Attachment IV - Quality Assurance Surveillance Plan

Department of Homeland Security (DHS)
Federal Emergency Management Agency (FEMA)
Disaster Overseas Transportation (DOTS) Support for
American Samoa, Guam, and Commonwealth of the
Northern Mariana Islands
Quality Assurance Surveillance Plan

(QASP)

1.

INTRODUCTION

The contractor shall perform according to the requirements in the DOTS Performance Work Statement (PWS). Contractor activity will be monitored by the Contracting Officer’s Representative (COR), with assistance from the Technical Monitor and/or other designated staff to ensure full compliance with contract terms and conditions. The contractor’s performance will be evaluated from the inception of the task order issuance until the demobilization of the transportation support requirement and subsequent retrograde services requirement. This quality assurance surveillance plan (QASP) is pursuant to the requirements listed in the performance work statement (PWS) entitled DOTS. This plan sets forth the procedures and guidelines Logistics Management Directorate (LMD)/Transportation Management Division (TMD) will use in ensuring the required performance standards or services levels are achieved by the contractor. Due to the criticality and the nature of this contract in aiding survivors of disasters, FEMA must monitor and evaluate performance to ensure that quality services, supplies, and worked performed are rendered in an expedited manner with nominal impediments. The role of the government is to perform quality assurance to ensure that contract and task order requirements are appropriately achieved.
1.1

Purpose

1.1.1 The purpose of the QASP is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed by the contractor. The QASP provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and the contractor’s quality control plan (QCP), and to ensure that the government receives the level of quality specified. 1.1.2 This QASP defines the roles and responsibilities of all members of the FEMA integrated project team (IPT), identifies the performance objectives, defines the methodologies used to monitor and evaluate the contractor’s performance, describes quality assurance documentation requirements, and describes the analysis of quality assurance monitoring results. 1.2

Performance Management Approach

1.2.1 The PWS structures the acquisition around “what” service or quality level is required, as