Bighorn Questions and Answers 2

Payments and deductions
1. After the permit is issued, how frequently are reservation proceeds remitted, and what is the typical delay between the booking date and deposit into the concessionaire’s bank account?
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Recreation.gov will distribute funds on a bi-weekly basis. Payments can take a couple of days to reconcile, there are times when a payment is made within a given two-week distribution cycle does not finish processing in time and is instead included in the following distribution cycle.

2. When will reservation proceeds accumulated before permit issuance be released? Can you provide the current balance and identify which reservation dates and facilities it covers?
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Funds accumulated prior to permit issuance will be released in the first distribution cycle after the Recreation.gov team receives a signed special use permit authorizing management of the facilities. We are not able to provide the current balance.

3. What fees or deductions are taken from camping revenue before payment to the concessionaire, including credit-card processing fees, Recreation.gov charges, refunds, chargebacks, taxes, or other adjustments?
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The Forest Service uses an add-on fee model for all overnight reservations. Customers pay a reservation fee in addition to the camping fee. No deductions are taken from camping revenue but the Forest Service will retain the reservation fees. For day-use systems (Activity Pass), which operate under the one-fee model, a small portion of the fee is retained to cover program costs. Credit-card fees are paid by Treasury. No credit-card fees are passed on to the concessionaire.
Applicable refunds and chargebacks are recorded in the appropriate distribution cycle and reflected in the bi-weekly payment.

4. Can you provide a sample or redacted concessionaire settlement statement showing gross camping revenue, each deduction or adjustment, and the resulting net payment? •

Bi-weekly distribution report sample:

Cancellations, refunds, and chargebacks
5. If reservation proceeds have already been remitted when a guest cancels, how is the refund recovered from the concessionaire—through a future settlement deduction, direct repayment, or another process?

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Refunds for cancellations after proceeds have been remitted will be applied as deductions in future settlements. If there are no future distributions, Recreation.gov will issue a bill to the concessionaire.

6. When a reservation is canceled or modified, which amounts are refunded to the guest,