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BOS-IT Performance Work Statement

Updated

A Word document (364 KB) attached to Communications, Network, Engineering, Cybersecurity, and Information Technology Services (CNECTS), aka "Connects", from the Department of the Air Force. Due Dec 23, 2026, 2:00 PM (UTC-7).

File name: 1. BOS-IT PWS - 7 Oct 24 (2).docx

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Performance Work Statement for

Front Range Base Operating Support Information Technology (BOS-IT) Services

42062362710 October 2024

4 August 2023

Background5
Scope5
Overview of Principle Systems5
Program Management6
Government Management Team (GMT)6
Coverage Hours6
Mission-Essential Contractor Services6
Exercise/Inspection Support6
Contractor Manpower Reporting6
Personnel Management7
Contractor Reimbursable Travel8
Special Purpose Vehicles and Equipment8
Quality Management8
Training8
Program Management Support10
Phase-In/Phase-Out11
Network Infrastructure13
Maintenance Management…13
Security/Patch Configuration Administration…15
Compliance Tracking and Reporting…15
COMSEC Requirements…15
Support Services/Maintenance Contracts…15
Asset Management…15
Sustainment and Equipment Technical Refresh…16
Network Operations17
Network and Server Equipment Management…17
Notice to Airman (NOTAM) & Maintenance Tasking Order (MTO).18 Sustainment of Equipment Technical Refresh…18
System Outages…18
Trouble Ticket Management19
Client Systems Support – SSFB…20
Scope of Work20
General Duties…20
Client System Support – PSFB…23
Scope of Work…23
General Duties23
Information Technology Asset Management (ITAM) Office – SSFB and PSFB26 Equipment Control Officer (ECO) Responsibilities26
Property Custodian Assistance/Management26
Maintain Property Custodians for the ITAM warehouse account…27 General Responsibilities…27
PSFB Cybersecurity Office…29
TPCO Cybersecurity Office…29

TEMPEST…30

Risk Management Framework (RMF) Authorization Service…30 Cyber Readiness (CR) Support…30
Travel…31
Communications Focal Point – SSFB…32
Scope of Work36
General Duties36
Responsibilities for Classified Incidents38
Local Registration Authority (LRA) – SSFB and PSFB…40
Scope of Work…40
Required Qualifications40
General Duties…40
Records…41
Reporting…41
Communications Focal Point – PSFB…42
Scope of Work…42
General Duties42
Cable Maintenance – PSFB…50
Scope of Work…50
General Requirements…50
Operate and Maintain (O&M) Requirements…51
Work Order Procedures…57
Enterprise Information Management (EIM)…59
Scope of Work59
Task Master Tool60
AF Portal Responsibilities61
SAIO SharePoint Development and Support61
SpOC Service Desk Support64
SBD 1 EIS Tier Level Definitions…64
Other Support Requirements65
Security Support65

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