Call for Solution - SaaS Survey Platform

Call for Solution – SaaS Survey Platform
In accordance with the Commercial Solutions Opening (CSO) – Defense Commissary Agency (DeCA), CONUS, posted October 2, 2026 under Notice ID HQCAAA2711, the following requirement supports Area of Interest (AoI) 5.2 Elevate the Patron Experience. The Defense Commissary Agency (DeCA) is seeking innovative, commercial approaches for a comprehensive, enterprise-grade Software-as-a-Service (SaaS) Survey Platform. The prospective contractor shall provide a complete, turnkey solution that includes all personnel, supervision, tools, and equipment necessary to systematically capture, analyze, and act upon patron feedback. The goal is to transform raw data into actionable insights that drive continuous improvement in the end-to-end patron journey. Solutions should demonstrate robust analytical tools, multichannel survey deployment capabilities, and a secure, cloud-based environment. Our objective is to establish a long-term partnership with a provider whose technology, service model, and commercial terms align with our commitment to deliver reliable, value-driven solutions. Offerors shall propose a Period of Performance (PoP) consistent with standard commercial practices for the proposed solution. The Government reserves the right to adjust the proposed PoP to align with mission requirements, funding availability, and applicable regulatory limitations, including structuring the award as a base period with one or more option periods at the Government's discretion.
Interested vendors with proven expertise in providing enterprise SaaS survey platforms should submit their Solution Brief (Phase 1) in accordance with section 3.2 Solution Briefs of the parent CSO. The closing date for this "Call for Solution" is Thursday, 29 October 2026 at 4:00 PM Eastern Daylight Time (EDT).
All communications, including Solution Brief information and submission requirements shall be sent via email to the following Points of Contact:
Rakeeb I. Craig Sr.
Contracting/Agreements Officer
[email protected]
Jonathan G. Castro
Contract Specialist
[email protected]