Draft PD Brand Name or Equal Qualtrics Survey Services and Brand Name or Equal Sestek Virtual Agent

PRODUCT DESCRIPTION (PD)

DEPARTMENT OF VETERANS AFFAIRS

Veterans Health Administration
Employee Experience and Workforce Development
Orlando VA Medical Center
Brand Name or Equal Qualtrics Survey Services
and Brand Name or Equal Sestek Virtual Agent
Date: November 3, 2026
VA-26-00082605
PD Version Number: 1.2

Brand Name or Equal Qualtrics Survey Services
and Brand Name or Equal Sestek Virtual Agent
TAC Number: VA-26-00082605
1.0

PRODUCT REQUIREMENTS

The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Orlando VA Healthcare System (HCS) has a requirement for an integrated digital experience solution. The supplies and services to be procured are an integrated digital experience solution delivered as a managed cloud service within an approved Federal Risk and Authorization Management Program (FedRAMP) authorized environment. Additionally, the integrated virtual-agent software shall provide the Orlando VA HCS with licensing, implementation, integration, and technical-account-management services to enhance Veteran self-service and related support functions. The Contractor shall provide a brand name or equal Qualtrics, FedRAMP-authorized platform and overall program management. The Contractor shall also provide a brand name or equal Sestek virtual agent that includes software licenses and hosting, implementation and integration services, technical account management, and ongoing support. The Contractor shall implement and integrate the integrated solution with the brand name or equal Qualtrics EX platform, VA-Orlando-designed systems, and required thirdparty application programming interfaces (APIs). The Contractor shall provide dedicated technical-account-management services and ongoing support under a five-by-eight (5x8) Service-Level Agreement (SLA) and shall provide up to one billion brand name or equal OpenAI Large Language Model (LLM) tokens per contract year. The Contractor shall also provide Qualtrics-hosted FedRAMP-supported survey operations conducted through the Qualtrics environment that are consistent with the security and incidentreporting postures to include sample provision, respondent remuneration and redemption tracking, comma-separated values (CSV) data delivery, and regular reporting, as applicable to the approved scope. The integrated solution shall support up to 5,400 Orlando VA HCS users and employees. Performance and delivery shall be remote and conducted from within the approved FedRAMP-authorized boundary.