Draft PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT

Title: OAWP Investigative Interview Transcription Services

1. BACKGROUND

The Department of Veterans Affairs (VA), Office of Accountability and Whistleblower Protection (OAWP), promotes and improves accountability through unbiased investigations of allegations involving senior-leader retaliation, misconduct, poor performance, and whistleblower retaliation by VA supervisors. To support these investigations, OAWP requires professional transcription of approximately 1,400 recorded interviews each year.

2. SCOPE OF WORK

The Contractor shall provide all personnel, equipment, systems, and other resources needed to transcribe OAWP-furnished audio and/or video recordings of testimony and investigative interviews. Services shall be virtual using a mutually agreed, VA-approved platform. The Contractor shall provide timely, accurate, secure, professionally formatted transcripts suitable for official Government case files. The Contractor shall access only specifically assigned recordings, not other records within an investigative case folder. The anticipated workload is approximately 1,400 interviews annually. Unless otherwise directed by the designated Ordering Representative or Contracting Officer’s Representative (COR), a completed transcript package shall be delivered within one business day after assignment. The deliverable and quality criteria are specified in Sections 7, 8, and 12.

3. CONTRACT TYPE

Firm Fixed Price

4. PERIOD OF PERFORMANCE

The period of performance is as follows:
Base Period:
November 23, 2026 – November 22, 2027
Option Period 1: November 23, 2027 – November 22, 2028

5. PLACE OF PERFORMANCE

Work shall be performed virtually at Contractor-controlled locations using only a mutually agreed, VA-approved platform and secure transmission method. No onsite transcription services or Government-provided workspace are anticipated.

6. TRAVEL

Travel is not authorized for this requirement.

7. TASK STATEMENT

Tasks performed shall be of a non-personal nature. VA organizations will not provide supervision of contractor personnel. Contractor personnel shall at no time allow an employer-employee relationship to develop with VA organizations or their staff. VA organizations will refrain from any activities that create the appearance of such a relationship.
Contractors shall not perform inherently governmental functions including: decision-making, supervision of Government employees, supervision of other contractors on other contracts, and activities that create the appearance of performing such functions.