Draft Performance Work Statement for SourcesSought

1. Purpose

The purpose of this contract is to assist with certain support services outlined per the Ms. L. v. ICE Settlement Agreement for Class members and additional family members (AHMs).. DHS will require assistance contacting and communicating with Class members, immigration processing and completion of certain applications, preparing and booking travel, providing information on support services, operating a Help Desk, and certain reporting.

2. Period of Performance

TBD

3. Place of Performance

Contractor facilities in Tegucigalpa, Honduras; Guatemala City, Guatemala; San Salvador, El Salvador; Washington D.C. U.S.A., Mexico City, Mexico, and Brasilia, Brazil, and other locations as needed.

4. Background

On December 11, 2023, a Settlement Agreement was reached in the class action lawsuit titled Ms. L v. ICE, 18-cv-00428-DMS-AHG (S.D. Cal.). Per the Settlement Agreement, the government will contract with a third-party to provide support services to Class members and AHMs to include: information on how to access services, certain immigration processing, costs of travel and travel support, and operation of a Help Desk.

5. Standard of Performance

The contractor’s performance will be monitored by USCIS. All assistance, communication, and resources must be provided in alignment with DHS instructions. Submission of applications to USCIS should be completed in alignment with form instructions, FRTF Guides, and FRTF Cover Letters. All reports should be provided within the timelines described and should provide all data requested and in the manner requested.

6. Scope

a. General Terms and Conditions
Pursuant to this Agreement, DHS will make available to the contractor certain data in DHS systems. The contractor is responsible for ensuring the data security, integrity, and confidentiality of DHS records when made available to the contractor, and for maintaining safeguards to prevent any unauthorized access or disclosure of the data. This DHS data is governed by the Privacy Act of 1974, 5 U.S.C. 552a, and the following published systems of records notices: DHS/USCIS/ICE/CBP-001 Alien File, Index, and National File Tracking System of Records, September 18, 2017, 82 FR 43556; DHS/USCIS-007 Benefits Information System, October 10, 2019, 84 FR 54622. In addition to the foregoing sections below, general terms and conditions are as follows: 1. To the extent permitted by law, DHS agrees to:
a. Permit the contractor access to DHS records, including the Name and Contact Information (email and phone numbers) of the separated parent or designated legal guardian, preparer, and/or attorney/representative of the family; the preparer relationship to the separated parent; separated parent’s A-File number, date of birth, relationship to separated child, contacts with the child, knowledge of where the child is; physical address, country of citizenship, country of birth; the separated child’s name, the separated child’s A-File number, the separated child’s date of birth, the separated child’s country of citizenship, the separated child’s country of birth.