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JEFO BHW CSPOC Redacted

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A PDF document (632 KB) attached to NPDB Customer Support Program Operations Center (CSPOC) Bridge, from the Health Resources and Services Administration.

File name: JEFO BHW CSPOC Redacted Final_Redacted.pdf

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competitive follow-on acquisition. The proposed bridge period will be no longer than six months.
4. Authority Cited and Rationale: This justification is being conducted pursuant to 41 U.S.C. 4106(c), as implemented at FAR 16.507-6(b). The contracting officer has determined that an exception to fair opportunity is appropriate for this acquisition based on the following rationale: a. FAR 16.507-6(b)(1) - The agency need for the supplies or services is so urgent that providing a fair opportunity would result in unacceptable delays. HRSA requests an exception to fair opportunity under RFO FAR 16.507-6(b)(1) to place a shortterm bridge task order with the incumbent contractor, Sparksoft Corporation, under the GSA Polaris multiple-award contract. HRSA’s need for continued National Practitioner Data Bank (NPDB) customer service and program operations support is so urgent that providing fair opportunity for the bridge order would result in unacceptable delays. The current order’s period of performance ends November 30, 2026. The Government has fully utilized the extension available under FAR 52.217-8, Option to Extend Services, and cannot rely on another extension under that clause. The services requiring continuity include call center and email assistance to NPDB users, web content development, program operations support, and outreach. An interruption in contractor performance would disrupt assistance to NPDB users and ongoing program operations.
HRSA projects award of the bridge order in October 2026 to allow at least several weeks for contractor personnel to complete the background investigation steps needed to maintain their Personal Identity Verification (PIV) cards and access to the systems and facilities used for this work. Without a timely award, personnel risk losing the access needed to perform their duties when the current order ends. Award in October provides time to address those access requirements before bridge performance must begin.
Providing fair opportunity for the bridge order would require HRSA to issue a notice to eligible GSA Polaris WOSB awardees, allow time for responses, evaluate those responses, and place an order. If another awardee were selected, HRSA would also need to transition performance and address that contractor’s personnel access requirements. Those steps would consume the time available before the current order expires and risk a gap in support. A timely bridge award to Sparksoft would allow the existing support effort to continue while its personnel complete the

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