L-5 Quality Assurance Surveillance Plan Amendment 0002

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Contract Title Joint Warfighting Cloud Capability (JWCC) Unified Cloud Marketplace (UCM) Core

2. Purpose:

This QASP provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

What will be monitored?
How monitoring will take place.
Who will conduct the monitoring?
How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The purpose of this plan is to identify the methods and procedures the Government will use to ensure it receives the offerings required under this contract, and the associated task orders (TOs), including those measures and metrics identified in the Performance Work Statement (PWS).

2.1. Intent.

The intent of this plan is to allow the Government to consistently and fairly monitor the Contractor’s quality control practices applied to delivered outcomes. In the event there is a quality issue, this plan provides the basis to identify any weaknesses or deficiencies and enables the Government to provide the Contractor with the necessary information required for corrective actions to be taken to improve quality, processes and procedures. The Contractor is responsible for developing an effective and efficient methodology to ensure they meet and/or exceed the required thresholds of service stipulated in this contract. The Government intends to perform surveillance on this contract in accordance with this Quality Assurance Surveillance Plan (QASP) but reserves the right to monitor the contract in any manner and at any time necessary to ensure that the services provided conform to contract requirements. The Government reserves the right to apply quality assurance at the subcontract level, and may perform quality assurance at the Contractor's, or subcontractor’s, place of business. Non-conforming services discovered with subcontractors will be identified to the prime Contractor for resolution.