LEO 2.0 Draft Performance Work Statement Request for Information

PERFORMANCE WORK STATEMENT (PWS)

DEPARTMENT OF VETERANS AFFAIRS

Office of Information & Technology (OIT)
Core Provisioning Mobility Services (CPMS)

DRAFT Low Earth Orbit (LEO) Internet Services 2.0

Date: August 20, 2026

<VA-XX-XXXXXXXX>

PWS Version Number: 1.0

TOC \o "1-4" \h \z \u 1.0BACKGROUND PAGEREF _Toc238102786 \h 4

2.0APPLICABLE DOCUMENTS PAGEREF _Toc238102787 \h 4

3.0SCOPE OF WORK PAGEREF _Toc238102788 \h 8

4.0PERFORMANCE DETAILS PAGEREF _Toc238102789 \h 9

4.1PERFORMANCE PERIOD PAGEREF _Toc238102790 \h 9

4.2PLACE OF PERFORMANCE PAGEREF _Toc238102791 \h 10

5.0SPECIFIC TASKS AND DELIVERABLES PAGEREF _Toc238102792 \h 10

5.1PROJECT MANAGEMENT PAGEREF _Toc238102793 \h 10

5.1.1KICKOFF MEETING PAGEREF _Toc238102794 \h 10

5.1.2TRANSITION IN SUPPORT PAGEREF _Toc238102795 \h 11

5.1.3CONTRACTOR PROJECT MANAGEMENT PLAN PAGEREF _Toc238102796 \h 11

5.1.4MONTHLY PROGRESS REPORT PAGEREF _Toc238102797 \h 12

5.1.5DELIVERABLE SUPPORT INFORMATION FORM PAGEREF _Toc238102798 \h 13

5.1.6LEO PORTAL PAGEREF _Toc238102799 \h 13

5.1.6.1NETWORK OPERATIONS MONITORING PAGEREF _Toc238102800 \h 13

5.1.6.2SERVICE AVAILABILITY REPORTING PAGEREF _Toc238102801 \h 14

5.1.7SERVICE ACTIVATION REPORTING PAGEREF _Toc238102802 \h 14

5.1.8QUARTERLY USAGE REPORT PAGEREF _Toc238102803 \h 14

5.1.9FAULT AND SERVICE OUTAGE REPORTING PLAN PAGEREF _Toc238102804 \h 15

5.1.10INCIDENT REPORTING PROCESS PAGEREF _Toc238102805 \h 15

5.2EQUIPMENT AND SERVICE SPECIFICATIONS PAGEREF _Toc238102806 \h 16

5.2.1EQUIPMENT DELIVERABLES PAGEREF _Toc238102807 \h 16

5.2.2SERVICE TYPES AND FEATURES PAGEREF _Toc238102808 \h 17

5.2.3EQUIPMENT WARRANTIES PAGEREF _Toc238102809 \h 18

5.2.4ENVIRONMENTAL EQUIPMENT TOLERANCE REQUIREMENTS (LEO SYSTEMS) PAGEREF _Toc238102810 \h 18

5.2.4.1TEMPERATURE (OPERATIONAL AND SURVIVAL) PAGEREF _Toc238102811 \h 19

5.2.4.2WIND RESISTANCE PAGEREF _Toc238102812 \h 19

5.2.4.3INGRESS PROTECTION PAGEREF _Toc238102813 \h 19

5.2.4.4SNOW AND ICE TOLERANCE PAGEREF _Toc238102814 \h 19

5.2.4.5HUMIDITY AND CORROSION RESISTANCE PAGEREF _Toc238102815 \h 19

5.2.4.6LIGHTNING AND SURGE PROTECTION PAGEREF _Toc238102816 \h 19

5.2.4.7ULTRAVIOLET (UV) AND ENVIRONMENTAL EXPOSURE PAGEREF _Toc238102817 \h 20

5.2.4.8FLOOD AND WATER EXPOSURE PAGEREF _Toc238102818 \h 20

5.3SERVICE ACTIVATION PAGEREF _Toc238102819 \h 20

5.3.1REMOTE SERVICE ACTIVATION PAGEREF _Toc238102820 \h 20

5.4OPERATIONS, MAINTENANCE, AND SUPPORT PAGEREF _Toc238102821 \h 20

5.4.1CUSTOMER SUPPORT PAGEREF _Toc238102822 \h 20

5.4.2BREAK/FIX AND EQUIPMENT REPLACEMENT REQUIREMENTS PAGEREF _Toc238102823 \h 21