Performance Work Statement - Appliance Maintenance Repair Italy

Performance Work Statement
(Includes associated Performance Requirements Summary (PRS)

PERFORMANCE WORK STATEMENT (PWS)

Appliance Repair Services in Italy
IMCOM-E, GSE/G4, Furnishings Branch

Part 1

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General Information
1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.
1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide appliance repair services for the Army in Europe Army Family Housing and Unaccompanied Personnel Housing (AFH/UPH).
Attachment #12 list all sites in Italy and the estimated quantity of installed appliances in those areas that are subject to this contract. These services consist of on-call repairs, and management of repair parts and common standard item parts used in the support thereof. This requirement is designed to ensure that the appliances are repaired or replaced in accordance with established commercial practices, performance standards (as specified herein) and within established timeframes.
1.2 Background: IMCOM-E, GSE/G4 Furnishings Branch has a requirement for the repair of freestanding “NOT Built-in” appliances for the Army Theater in Italy. The purpose of this acquisition is to provide appliance repair services, and the management of repair parts and common standard item parts for Army Family Housing, Unaccompanied Soldier programs and Army Civilians (AFH/UPH) at the locations shown in Attachment #14. 1.3 Scope: The contractor shall provide non-personal service(s). The contractor shall perform domestic appliance repairs, and the management of repair parts and common standard item parts to fulfill the requirements. The contractor shall provide all necessary management, personnel, supervision, tools, vehicles, materials, general and specialized equipment, electronic communication, and all required reporting to perform appliances repair services as identified in this PWS. Freestanding appliances to be supported may be either U.S. or European specification to include ranges, gas and electric; refrigerators and freezers; dishwashers, washers, dryers, industrial washers and dryers, combination microwaves and icemakers (Attachment #12 listing of estimated quantities of U.S. and EU appliances in Italy). 1.4 Objectives: The general objective of this contract is to provide high quality repairs of