PR 2017XXXX 10 19 26 Draft Homeland Security Information Network SaaS Attachment B

U.S. Customs and Border Protection
Office of Information and Technology
Field Support Directorate

Statement of Work

Draft

Secure SaaS Data Platform Support Services
19OCT2026

Secure SaaS Data Platform Support Services with
Homeland Security Information Network (HSIN)Integration

PR 2017XXX Marketplace Order

Purpose

The Department of Homeland Security (DHS) seeks information from industry regarding the capability to provide implementation, operations, maintenance, enhancement, security, technical support, and authorized integration services for a secure, cloud-based Software-as-a-Service (SaaS) data platform. The platform will support authorized DHS personnel and approved mission partners in securely ingesting, storing, managing, analyzing, sharing, and reporting on organizational data. Where authorized by the Government, the platform shall support information sharing and collaboration through or with the Homeland Security Information Network (HSIN). This RFI is for market research and planning purposes only. It does not constitute a solicitation, request for proposal, commitment, or promise to issue a future solicitation.

2. Background

DHS requires support for a secure SaaS data platform that enables data integration, governance, analytics, reporting, and controlled collaboration. The platform must support appropriate handling of DHS information and integrate, as authorized, with existing Government identity, security, cloud, data-management, and information-sharing services. HSIN is a DHS-managed secure information-sharing environment used to support collaboration among authorized Federal, State, local, tribal, territorial, private-sector, international, and other mission partners, as approved by the Government. The Government is interested in commercial capabilities that can securely support HSIN users, content, workflows, and authorized data exchanges without duplicating or undermining HSIN governance, access-control, or security requirements. The contractor shall coordinate all HSIN-related work with the Government-designated HSIN program office, system owners, security officials, privacy officials, and other stakeholders identified by the Government.

3. Scope

The contractor shall provide personnel, processes, tools, documentation, and support necessary to operate and sustain a secure SaaS data platform. Services may include: Platform onboarding, configuration, and implementation support. Data-source integration and ingestion support.
Platform administration and tenant management.