Quality Assurance Surveillance Plan Preventive and Corrective Maintenance for Ice Machines

PERFORMANCE MANAGEMENT AND QUALITY ASSURANCE

Preventive and Corrective Maintenance for Ice Machines
Contract performance will be monitored by the COR in accordance with the Governmentprovided Quality Assurance Surveillance Plan (QASP). The Government will assess performance based on timeliness of response, completion of required PM tasks, accuracy and completeness of documentation, system uptime and operational continuity, and customer satisfaction and service quality. The following performance objectives and standards apply: Performance
Objective

Performance Standard

Acceptable
Quality Level

Surveillance Method

Mobilization

PM schedule submitted within 7
calendar days of award; contractor
fully mobilized and able to accept
service calls within 14 calendar days
of award.

100%

COR verification

Initial PM
completion

Initial PM performed on all
accessible covered units within 45
calendar days of award.

100%

COR review of
completed service
reports

Quarterly PM
completion

All scheduled quarterly PMs
completed within the assigned
calendar quarter, including recorded
pressures, amp draws, production
readings, water quality results, and
written condition assessment.

98% of
scheduled PMs

COR review of service
reports and condition
assessments

Emergency
response

On site within 4 hours of notification
for units affecting patient care.

100%

COR review of dispatch
and arrival times

Priority response

On site within 24 hours of
notification.

95%

COR review of dispatch
and arrival times

Routine response On site within 72 hours of
notification.

95%

COR review of dispatch
and arrival times

Repair
completion

Unit restored to full operation within 5 95%
business days of initial response, or
an approved parts-delay notice
submitted.

COR review of service
reports

Documentation

Reports submitted in PDF by email
to the COR, M&O Chief, and Chief
Engineer within the timeframes in
Section 10.1; service sticker applied
at every visit.

98%

COR review and
random field inspection

Repair parts NTE Cumulative repair parts cost tracked
management
and reported each quarter; COR
notified in writing at 75% of the
annual not-to-exceed; no work
performed beyond the not-to-exceed
without CO authorization.

100%

COR review of
quarterly reports and
written estimates

Performance
Objective

Performance Standard

Acceptable
Quality Level

Inventory
reporting

Unlisted Government-owned ice
100%
machines reported to the COR within