Quality Assurance Surveillance Plan - Satellite Television Programing Services and Equipment

Quality Assurance Surveillance Plan (QASP)
Satellite Television Programming Services
VA Palo Alto Health Care System

PURPOSE

This Quality Assurance Surveillance Plan (QASP) establishes the Government's approach for monitoring Contractor performance under the Satellite Television Programming Services contract. The purpose of the QASP is to determine whether the Contractor's performance meets the requirements and performance standards established in the contract. The Contractor is responsible for managing and controlling the quality of its performance. Government surveillance does not relieve the Contractor of its responsibility to comply with all contract requirements. The level and frequency of Government surveillance may be adjusted based on Contractor performance.

AUTHORITY

Authority for Government inspection and surveillance is provided by the applicable Federal Acquisition Regulation inspection and acceptance requirements and the terms and conditions of the contract.

ROLES AND RESPONSIBILITIES

The Contracting Officer's Representative (COR), or other Government representative designated by the Contracting Officer, will monitor Contractor performance in accordance with this QASP. The COR may observe performance, review service records, verify television programming availability, monitor installation activities, and document performance deficiencies. The COR is not authorized to change the terms or conditions of the contract or otherwise obligate the Government.

PERFORMANCE SURVEILLANCE MATRIX

Performance Objective
Performance Standard
Surveillance Method
1. Required television programming is available.
The Contractor provides the required programming to authorized connected televisions in accordance with the PWS. Required programming remains available throughout the period of performance except for scheduled maintenance or circumstances outside the Contractor's reasonable control. Observation of television programming and review of reported service outages. 2. Service outages are addressed promptly.
The Contractor acknowledges outage notifications in accordance with the response times established in PWS Section 7, initiates troubleshooting and corrective action promptly, escalates outages to the appropriate provider or responsible party when necessary, provides the COR an initial status and estimated restoration time within two business hours after acknowledgment, provides required status updates to the COR at least every two (2) business hours while the outage remains unresolved, hile the outage remains unresolved, and notifies the COR when service is restored.