Redacted JA VCSE

Artificial Intelligence Veteran Centered
Submission Ecosystem Solution Support

VA-26-00079294

LIMITED-SOURCES JUSTIFICATION

1. Contracting Activity:

Department of Veterans Affairs (VA)
Office of Procurement, Acquisition, and Logistics
Technology Acquisition Center

23 Christopher Way

Eatontown, NJ 07724

2. Description of Action: The proposed action is for a Firm-Fixed Price (FFP) Task Order (TO) that will be issued under the General Services Administration (GSA) Multiple Award Schedule (MAS) Category 54151S Contract Number 47QTCA25D00AX with Wilcore Technologies Inc. (Wilcore) to provide Artificial Intelligence (AI) Veteran Centered Submission Ecosystem Solution Support.
3. Description of the Supplies or Services: The proposed action is to provide support for VA, Office of Information & Technology (OIT), Innovation Unit for VA’s AI Veteran Centered Submission Ecosystem solution. VA requires a digital forms solution that integrates guided workflows, structured data fields, mobile-friendly design, and automated routing to Veterans Benefits Administration (VBA) and Veterans Health Administration (VHA) systems. The solution shall leverage AI to securely pre-populate forms using existing VA-held data fields—such as service history, deployments, prior claims, known exposures, demographics, and clinical information—in order to reduce Veteran burden, improve accuracy, and accelerate submission. Interactive AI guidance will help Veterans successfully complete forms by explaining field requirements in plain language, flagging missing or inconsistent information, suggesting relevant evidence or documentation, and tailoring prompts based on service and exposure history. This workflow will reduce errors, streamline claims processing, and enhance the Veteran experience. Under this TO, the Contractor shall provide support to the VA Innovation Unit (VAIU) and VA Innovation Validation Environment (VIVE) in modernizing Veteran-facing forms and related workflows to improve toxic exposure claims processing, clinical follow-up, and benefits delivery. Work shall include digitizing forms, implementing AI enabled pre-population and guided completion, automating data extraction and routing, and integrating with VA enterprise systems to support Sergeant First Class Heath Robinson Honoring our Promise to Address Comprehensive Toxics (PACT) Act of 2022 requirements. The Contractor shall also automate workflow to support VAIU/VIVE.
This effort is mission-critical and directly supports statutory mandates, including the