Request for Information

AGENCY: Defense Commissary Agency (DeCA)

QUESTIONS DUE DATE: 03 November 2026

RESPONSE DUE DATE: 09 November 2026

1.0 PURPOSE & INTRODUCTION

This is a Request for Information (RFI) for market research purposes only, issued on behalf of the Defense Commissary Agency (DeCA). This is not a solicitation for proposals, a promise to issue a solicitation in the future, or a commitment to purchase any products or services. The information provided in this RFI is subject to change and is not binding on the Government. The Government will not pay for any information or administrative costs incurred in response to this RFI. All costs associated with responding to this RFI will be solely at the interested party’s expense. The purpose of this RFI is to gauge market capability, identify qualified industry sources, and gather feedback on providing an end-to-end operational solution for DeCA’s worldwide enterprise mobile computing fleet. The scope encompasses: Secure Software Subscriptions & Dedicated Infrastructure: Provisioning of software licenses, comprehensive hardware maintenance, and full technical integration services necessary to support DeCA’s Zebra handheld terminals and SOTI MobiControl Mobile Device Management (MDM) environment. Technical Integration & Staging Services: Professional configuration, barcode symbology enablement, device staging, and integration with DeCA's core enterprise retail, inventory, and warehouse systems. Ongoing Hardware Maintenance & Support Services: Comprehensive depot repair, rapid-exchange warranty administration, logistics management, and global enterprise technical help desk support. DoD Cybersecurity Compliance: Vulnerability remediation, security technical implementation guide (STIG) enforcement, and Risk Management Framework (RMF) support to maintain the system's Authorization to Operate (ATO). Life-of-Contract Technology Refresh (Optional CLINs): Pre-priced option structures allowing DeCA to procure replacement handheld terminals, next-generation form factors, and updated charging accessories as fielded devices reach End-of-Life (EOL), End-of-Sale (EOS), or operational obsolescence.

2.0 BACKGROUND

The Defense Commissary Agency (DeCA or the Agency) is a component of the Department of War (DoW) reporting to the Under Secretary of War for Personnel and Readiness. DeCA is headquartered at Fort Lee, Virginia, and operates a worldwide system of 235 commissaries in 45 states, 13 countries and two U.S. territories (approximately 3,000 lanes including self-checkouts). DeCA is a global agency, with annual sales over $4.6 billion and employing more than 14,000 people. DeCA Commissaries sell food and related household items to Active, Reserve, and National Guard members of the Uniformed Services, retirees of these Services, service-related disabled veterans, authorized family members, and other authorized patrons (customers).