Request for Information - HRBCC 8 (a)

Subject to FAR 15.101(c), "Request for Information” this announcement constitutes a Request for Information (Sources Sought) for information and planning purposes. Naval Supply Center (NAVSUP) Fleet Logistics Center (FLC) Norfolk’s is conducting market research to determine industry capability and interest to provide personnel, management, and services necessary for the operation of the Department of the Navy (DON) Civilian Human Resources Benefits Contact Center (HRBCC) for Office of Civilian Human Resources (OCHR) Norfolk Operations Center as required in the draft Performance Work Statement (PWS).
This is not a solicitation announcement for quotes or proposals: a contract will not be awarded from this announcement. This sources sought notice is not to be construed in any way as a commitment by the Government, nor will the Government pay for the information submitted in response.
Description of Requirement
This requirement is to provide all contact center personnel and management, and services necessary for the operation of the Department of the Navy (DON) Civilian HRBCC, a dedicated single service contact center (contractor personnel will be dedicated to the taskings within this contract). The contractor will provide the full range of support to current and separated Navy civilian employees and prospective employees. The contractor will provide technical guidance, employee entitlements, advice, and information to employees about the Federal Employee Health Benefits (FEHB), the Federal Employees Group Life Insurance (FEGLI), the Thrift Savings Plan (TSP), the Federal Dental and Vision Insurance Programs (FEDVIP), and the Federal Long Term Care Insurance Program (FLTCP). Anticipated NAICS Code
The North American Industry Classification System (NAICS) Code for this requirement is 561422 – Telemarketing Bureaus and Other Contact Centers, and the small business size standard is $25.5M. The Government has not yet determined whether an existing strategically sourced vehicle will be used to satisfy this requirement. Respondents should provide their business size in potential NAICS above. Period of Performance
The anticipated period of performance for this requirement will be for one (1) Base Period of 12 months and four (4) 12-month option years estimated to commence on 1 March 2027. Contract Type: The Government plans to procure these services as Commercial as defined in FAR 2.101. The proposed procurement is a single award, Firm- Fixed-Price (FFP) contract.