SSN Zeiss Maintenance

SAM.gov Sources Sought Notice
Defense Health Agency (DHA)

Sources Sought Notice: Naval Medical Center Camp Lejeune (NMCCL), NC full-service maintenance for Zeiss ophthalmology equipment. This Sources Sought Notice (SSN) is issued to assist the Contracting Officer in conducting market research to establish if two or more responsible small business participants are present on SAM.gov that can provide the required services.

Background: NMCCL utilizes Zeiss devices to support mission-essential ophthalmology examinations. A comprehensive maintenance program is required to ensure proper functioning, calibration, and reliability of this equipment. Anticipated Contract Information For planning purposes, the Government anticipates the following: Type of Services: Non-personal, severable services.
Period of Performance: One 12-month base period and three 12-month option periods, for a potential total period of performance of 48 months, if all options are exercised. Anticipated Contract Type: Firm-Fixed-Price.
Applicable NAICS Code: 811210, Electronic and Precision Equipment Repair and Maintenance.

Objectives:
Provide regularly scheduled preventative maintenance (PM) on all covered Zeiss MediTec equipment. Ensure timely onsite repair and return to service of any malfunctioning equipment. Perform required software updates in accordance with manufacturer guidance. All replacement parts must be in accordance with Original Equipment Manufacturer (OEM) standards. Conduct one (1) scheduled PM visit annually per machine, performing all necessary inspections, calibrations, and part replacements in accordance with Original Equipment Manufacturer (OEM) standards. Contractor travel: The Contractor shall be responsible for its service-related trip expenses including round trip travel, mileage, and overnight living expenses. Repair Services: The contractor shall provide repair services for malfunctioning equipment, including troubleshooting, parts replacement, and comprehensive testing. The contractor shall respond onsite within 10 calendar days after receiving the service request. If repair parts are not immediately available, the contractor shall complete the repair within 10 calendar days after accessing onsite. Backordered parts exception: If repair completion is delayed because a required part is on backorder, the Contractor may receive one additional 10 calendar day period to complete the repair. The Contractor must document the backorder, such as through vendor correspondence, an order confirmation, or estimated delivery information, and provide that documentation to the government promptly. The additional period begins when the Contractor identifies and documents the backorder to the Government.