Statement of Work

STATEMENT OF WORK (SOW)

Preventative Maintenance for Wide Format Printer and Scanner Defense Finance and Accounting Service (DFAS) Columbus

SCOPE: Establish a Service and Preventative Maintenance contract for an existing Canon Colorwave 3600 Network Printer and Scanner.

PERIOD OF PERFORMANCE: The period of performance will be one year with the start date being the date of contract award with four one-year Options:

Base Year = 12/1/2026 – 11/30/2027
Option Year 1 = 12/1/2027 – 11/30/2028
Option Year 2 = 12/1/2028 – 11/30/2029
Option Year 3 = 12/1/2029 – 11/30/2030
Option Year 4 = 12/1/2030 – 11/30/2031

PLACE OF PERFROMANCE: DFAS-Columbus, 3990 E. Broad Street, Bldg. 21, Room B117, Columbus, OH 43213

SERVICE REQUIREMENTS:

PARTS

Provide Service and Maintenance of the printer and scanner to include the replacement of all non-consumable parts. All replacement parts used in service and maintenance shall be brand new, not refurbished, parts.

REPAIR TIMEFRAME

Complete repairs within 40 business hours of the initial notification. Ensure that the printer and scanner are in fully operational condition prior to the technician departing the facility. If a repair requires a part that is back-ordered and will exceed the 40-business-hour resolution metric, the Contractor must notify the COR immediately in writing with an estimated time of arrival (ETA) for the part.

ONSITE MAINTENANCE HOURS

All Maintenance must be performed onsite at DFAS–Columbus, 3990 E. Broad Street, Bldg. 21, Room B117, Columbus, OH 43213, during normal Government business hours Monday through Friday between 8:00 a.m. and 4:00 p.m. (excluding Federal Holidays).

RESPONSE TIME

Next Business Day Service Response is required for all maintenance and service requests. “Response” is defined as a remote technical acknowledgment and initial troubleshooting call with the designated Government point of contact. If remote troubleshooting fails, an onsite technician visit must be scheduled within 24 hours.

PREVENTATIVE MAINTENANCE

Yearly routine preventative maintenance must be performed on the printer and scanner within 90 days after the contract award. This maintenance must include: •Wiping down the exterior
•Cleaning all Feed Rollers
•Dusting inside the Toner area
•Performing full diagnostic checks and alignment

FIRMWARE UPDATES

Perform all Firmware updates to the printer and to the scanner when required for repair. Firmware and security patches should also be assessed and applied during the annual preventative maintenance visit to ensure compliance with DoD network security standards.