Statement of Work DynaCAD Maintenance

Statement of Work
DynaCAD 5 Breast Software and Rack Server Support

1. Purpose and Background

The Department of Veterans Affairs, VA Eastern Colorado Health Care System, requires continued maintenance and support for the existing DynaCAD 5 Breast software and associated rack server supporting clinical breast imaging operations at the Rocky Mountain Regional VA Medical Center. The existing service coverage is due to expire. Continued coverage is required to avoid a lapse in technical support, software maintenance, and server hardware support for the existing system.

2. Scope of Work

The contractor shall provide annual software and hardware maintenance support for the covered DynaCAD 5 Breast software and associated rack server in accordance with the requirements stated in this SOW and the coverage incorporated into the resulting contract or order. The requirement includes remote clinical and technical support, software tune-up services, software updates and reinstallation coverage, annual application training, covered server hardware parts and factory repair labor, and parts transportation as specified below. This requirement does not include acquisition of a new DynaCAD software license, a new server, or separately priced feature-package upgrades unless expressly added by written contract modification.

3. Covered Systems and Minimum Requirements

The contractor shall provide support for the following existing DynaCAD software and server hardware: Item/System
Manufacturer / Description
Part #
Serial / Equipment #
DynaCAD 5 Breast
Philips / Invivo Solutions

784043-NCSA396

HL SN 841 / Equip. 117116530
Rack Server Hardware
Philips / Invivo Solutions
784048-FCS0366
Equip. 96584141

The contractor is responsible only for systems, equipment, software, and coverage identified in the resulting contract or order. System configuration, equipment identifiers, coverage levels, or supported components may not be added, removed, or substituted without written authorization from the Contracting Officer.

4. Place of Performance

Department of Veterans Affairs
VA Eastern Colorado Health Care System
Rocky Mountain Regional VA Medical Center
1700 N. Wheeling Street
Aurora, CO 80045

On-site training or other on-site support shall be coordinated with the Government point of contact before arrival. Remote support shall be performed using only VA-approved access methods when logical access to VA systems is required.

5. Hours of Coverage

Remote clinical and technical support for the DynaCAD software shall be available from 6:00 AM through 7:00 PM Central Time, consistent with the awarded software service coverage.