Statement of Work Statement of Work ION Chef Sequencers (ION S5 XL and ION S5 Prime)

TITLE

Scientific Equipment Maintenance 2 ION Chef Sequencers (ION S5 XL and ION S5 Prime)

BACKGROUND

The laboratory of Neurogenetics conducts genetic analyses of DNA samples to determine the genetic contribution to various mental health conditions including alcohol use disorder. One method used to determine genetic contribution is sequencing of both DNA and RNA from various sources (human and animal blood and/or tissues can be sequenced with the ION Proton sequencing systems). The purpose of this contract is to obtain preventative maintenance and emergency repair service when needed for our ION Sequencing systems including one Chef (SN 242470813) and 2 sequencers: S5XL (SN 2772817050213) and S5 Prime (SN 2773919070236).

TYPE OF ORDER

Firm Fixed-Price Purchase Order

SCOPE OF WORK/TASKS

ThermoFisher/Life Technologies, the company selected for this contract, will provide 1 preventative maintenance visit (arranged with Laboratory personnel at a time convenient to both) to ensure that all covered equipment is performing properly. The company will provide the following on an as needed basis: No charge for planned maintenance visits (one per year for this quote) scheduled at a mutually convenient time. Full coverage for parts, labor and travel for unexpected breakdowns of the Ion Sequencers and Chef giving assurance against unexpected costly repairs. The company will have a guaranteed priority response of 2 business days after receipt of service call for customers within Zone1 and Zone 2 of Life Technologies Service Zones.. Company will provide redress to Customer if they are unable to meet the 2 day response time due to company failure (reasons other than customer’s failure to provide access). If customer is not in service Zone 1 and Zone 2, the target response time is 3 business days from receipt of service call. Hardware and software updates to the sequencers/chef system will be provided during the yearly PM. Users will have access to remote technical support via phone and email as needed. Remote monitoring and diagnostic services are available if permitted by Customer data policies.

DELIVERABLES

Service provided for preventative maintenance will be done at 5625 Fishers Lane where the instruments are located. Cheryl Marietta Busbey and Colin Hodgkinson will be the point of contact for repair personnel and will accept the paperwork provided.

4.3TRAINING

No training is provided with this order. Remote technical support via phone and email is provided as needed

PERIOD OF PERFORMANCE