Statement of Work STX SCM Omnicell Service Maintenance Contract 2027 updated
Updated
A Word document (65 KB) attached to Omnicell Service & Maintenance, from the Department of Veterans Affairs. Due Nov 6, 2026, 3:00 PM (UTC-6).
File name: SOW STX SCM Omnicell Service Maintenance Contract 2027 updated.docx
The full file is for paid members, or buy this bid alone.
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Service and Maintenance Contract for Omnicell Resources Audie L. Murphy Memorial Veterans’ Hospital, Kerrville VA Medical Center, Northwest VA Medical Center, and Community Based Outpatient Clinics, South Texas Veteran Health Care System (STVHCS)
South Texas Veteran Health Care System has extensive Omnicell automation equipment resources in use at Audie L. Murphy Memorial Veterans’ Hospital, Kerrville VA Medical Center, Northwest VA Medical Center, and Community Based Outpatient Clinics. This automation equipment is essential for efficient medical supplies issuance and dispensing throughout various patient care units at these locations. Ongoing maintenance service for these equipment resources is necessary to always keep the equipment in fully operational condition to preclude disruption to patient care.
SCOPE OF WORK/SPECIFICATIONS
DESCRIPTION OF SERVICES:
Maintenance and service for Omnicell resources is necessary to always keep the equipment in fully operational condition to preclude disruption to patient care. Services are needed for the South Texas Veterans Health Care Systems, Audie L. Murphy Memorial Veterans’ Hospital, 7400 Merton Minter Boulevard, San Antonio, TX 78229, Kerrville VA Medical Center, 3600 Memorial Blvd, Kerrville, TX 78028, and Northwest VA Medical Center, 9939 State Highway 151, San Antonio, TX, 78251, Community Based Outpatient Clinics.
Period of Performance: 01/01/2027 THROUGH 12/31/2027
SCOPE OF WORK
The contractor shall provide the following:
2.1 Telephone support:
24 hours/day, 7 days/week
Engineer live coverage Monday-Friday 24 hours/day
On-Call support Saturday, Sunday, and Holidays 6am-6pm CST Response times (maximum):
Monday-Friday 6am-6pm CST: 30 minutes;
Monday-Friday 6pm-6am CST and Saturdays, Sundays, and Holidays: 2 hours
2.2 Remote software and interface diagnostics: Proactive remote available via secure server
On-Site support (if needed):
24 hours/day, 7 days/week
On-Site response time (maximum):
For “disabled system”: 6 hours
For “non-critical failure”: 24 hours
When on-site vendor will be escorted by VA staff (please see schedule D attachment 1.4) Repair/Replacement parts: Included
Software updates and upgrades: Included
Equipment and serial numbers
Service Ref Material
Product Description
Qty
Serial Number
OMC-SRV-092-SV
OC SERVER WIN2019 176-600 DEVICES
VA06050
IFS-SRV-006-SV
OIS WIN2019 SERVER
VA06019
SUP-FRM-101-SV
XT SUP 1-CELL CABINET
167889
SUP-FRM-101-SV
XT SUP 1-CELL CABINET
167928
SUP-FRM-101-SV
XT SUP 1-CELL CABINET
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