Statement of Work - Viewpoint Service and Maintenance Contract for FY25 and Option Years Draft

Veterans Affairs Southern Nevada Healthcare System

STATEMENT OF WORK

1. CONTRACT TITLE:

Viewpoint Wireless Temperature Monitoring System and Service

2. REQUIREMENTS/SCOPE:

Provide Viewpoint Wireless Temperature Monitoring System and Service Agreement. Vendor will provide technical support services and training as follows: Extended Hardware and Software Warranty
Software Support
Software Updates
Unlimited Web Training
System Monitoring
Monthly Flash Reports
Performance Analysis and Remote Troubleshooting
Vendor Shall Provide On-Site calibration operations for all Pharmacy and Lab NIST probes

3. SPECIFIC TASKS:

Extended Hardware and Software Warranty:
- Extended warranty for replacement hardware in exchange for damaged or non-functional units from normal usage
- Extended software warranty for all proprietary software components of the system to ensure they perform in substantial compliance with the documentation
Software Support:
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Unlimited telephone support
Unlimited Support via approved VPN access
Unlimited remote web support

Software Updates:
-

Automatic updates for new software enhancements, as available

Unlimited Web Training:
-

Unlimited user training by phone or remote web support

System Monitoring:
-

Continuous monitoring of key server and system performance parameters via our automated control center that receives and analyzes server status messages every 30 minutes around the clock (24/7/365)

Monthly Flash Reports:
-

-

Monthly flash report provided to top level facility leadership summarizing the appropriateness of the use of the system by facility personnel Intended to allow facility leadership to assess and monitor the facility’s ongoing temperature monitoring and temperature management activities and outcomes.
Periodic best practices/SOP review via approved VPN access

Performance Analysis and Remote Troubleshooting:
-

Periodic software/hardware diagnostic tests via approved VPN access, with qualitative report if requested
Periodic evaluation of the quality of communication in each link of the communication chain for each hardware device (ie, sensor to repeater, repeater to repeater, sensor to base, and repeater to base) for all equipment via One-VA VPN access, with qualitative report if requested.

The Annual Support Services shall be priced based on the number of sensors, repeaters and etherbases, and shall cover ALL of the components of the system: sensors, repeaters, Ethernetbases, software, training and support.