Tab 04 4 Statement of Work Redacted

SOW – AI Enterprise Self-Hosted Application | PR CITR.MSFC.FY26.Q4.0092

STATEMENT OF WORK

AI ENTERPRISE SELF-HOSTED APPLICATION

AI Observability Platform & AI Gateway — Implementation, Deployment & Premium Support
NASA Marshall Space Flight Center (MSFC)
Prepared for the Office of the Chief Financial Officer (OCFO) PR Reference:

CITR.MSFC.FY26.Q4.0092

Order Schedule No.:

08072601

Quote No.:

Q-26072602

Effective Date:

July 14, 2026

Date Prepared:

July 31, 2026

SOW – AI Enterprise Self-Hosted Application | PR CITR.MSFC.FY26.Q4.0092

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SOW – AI Enterprise Self-Hosted Application | PR CITR.MSFC.FY26.Q4.0092

I. Background

NASA Marshall Space Flight Center (MSFC), Office of the Chief Information Officer (OCIO), operates the Ask Sage artificial intelligence and machine learning platform in support of MSFC's agency AI/ML objectives. To mature the observability and governance of this platform, MSFC requires an integrated telemetry and AI gateway solution capable of ingesting logs, traces, and metrics using open standards (OpenTelemetry) while centrally governing access to large language model (LLM) providers. Per the Recommendation and Determination to Solicit from One Source (RDSS), market research identified only two vendors offering a combined AI gateway and OpenTelemetry-based observability service as a single package. Of the two, the Contractor's API key management approach is the only one that aligns with NASA's zero-trust architecture objectives, allowing the Agency to eliminate the storage and handling of LLM provider API keys directly within its applications — a practice that otherwise poses a significant risk to the Agency. Accordingly, this requirement was solicited from the Contractor on a sole-source basis, as documented on NF 1707 and its supplement.
This Statement of Work (SOW) documents the scope, deliverables, roles and responsibilities, service levels, and pricing for the implementation and ongoing support of the “AI Enterprise Self-Hosted Application,” inclusive of the AI Gateway, to support MSFC's AI/ML observability and governance objectives.

II. Scope of Work
The Contractor (“Provider”) shall provide the AI Enterprise Self-Hosted Application software solution, inclusive of the AI Gateway, together with professional services consisting of installation, configuration, and premium support, deployed within the Government's (“Customer”) private cloud or data center environment.