USBP-PMOD IST Performance Work Statement BPTOC-Enterprise

Performance Work Statement
for
Border Patrol Technical Operations Center (BPTOC) Services Enterprise Contract

Version 00-01

October 14, 2026

[Document Number, if applicable]

Developed By:
U.S. Border Patrol Headquarters
Program Management Office Directorate
1300 Pennsylvania Avenue, NW
Washington, DC 20229

FOR OFFICIAL USE ONLY: This document is FOR OFFICIAL USE ONLY (FOUO). It contains information that may be exempt from public release under the Freedom of Information Act (5 U.S.C. 552). It is to be controlled, stored, handled, transmitted, distributed, and disposed of in accordance with DHS policy relating to FOUO information and is not to be released to the public or other personnel who do not have a valid “need-to-know” without prior approval of an authorized DHS official.

Authority Signatories

[Name]Date
[Title, Program]
Program Management Office Directorate
U.S. Border Patrol

[Name]Date
[Title, Program]
PMOD USBP/CBP/DHS (choose one)

[Name]Date
[Title, Program]
PMOD USBP/CBP/DHS (choose one)

Revision History
Revision/Version
Date
Description
00-00
July 30, 2026
Initial draft
00-01
August 3, 2026
Preliminary tech edit, DW
00-02
August 5, 2026
Review of tech edit, AB RP
00-03
August 19, 2026
Review and adjudication of comments, AB RP

TOC \o "1-3" \h \z \u 1.Background PAGEREF _Toc236677881 \h 1 2.Scope PAGEREF _Toc236677882 \h 3
2.1Network and Security Monitoring PAGEREF _Toc236677883 \h 6 2.2Call Center/Helpdesk Support PAGEREF _Toc236677884 \h 6 2.3BPTOC Workflow PAGEREF _Toc236677885 \h 6
2.4Service Level Agreement Compliance PAGEREF _Toc236677886 \h 7 3.Performance Work Statement Requirements PAGEREF _Toc236677887 \h 8 3.1Network Operations Center Services PAGEREF _Toc236677888 \h 8 3.1.1Network Monitoring and Maintenance PAGEREF _Toc236677889 \h 8 3.1.2Troubleshooting and Incident Management PAGEREF _Toc236677890 \h 8 3.2Security Operations Center Services PAGEREF _Toc236677891 \h 9 3.2.1Security Monitoring PAGEREF _Toc236677892 \h 9
3.2.2Vulnerability Scanning PAGEREF _Toc236677893 \h 10 3.2.3Patch Management PAGEREF _Toc236677894 \h 10
3.2.4Security Incident Response PAGEREF _Toc236677895 \h 11 3.3Helpdesk Services PAGEREF _Toc236677896 \h 11
3.4Disaster Recovery and Data Backup PAGEREF _Toc236677897 \h 12 3.5Program Planning and Control PAGEREF _Toc236677898 \h 12 3.5.1Program Management Review PAGEREF _Toc236677899 \h 12 3.5.2Integrated Master Schedule PAGEREF _Toc236677900 \h 12