Website Design and Maintenance - SSJ 09 27 26 redacted

3. Description of Supplies and/or Services:

OWH seeks contractor support to sustain, enhance, and continuously improve its publicfacing digital presence through ongoing website operations, user-experience design, content management, digital product development, and implementation of an AI-driven chatbot experience.
Expected Deliverables:
1. Website content management, operations, maintenance, and infrastructure support 2. Web product development and Drupal CMS modernization support 3. Audience research, usability testing, and related findings and recommendations 4. Communications, publications, annual observance, campaign, conference, and outreach support
5. AI chatbot operations, sustainment, analytics, enhancement recommendations, testing, and compliance documentation
6. Integrated project management and transition plans, including Transition-In and Transition-Out Plans
7. Contract kickoff and recurring status meeting documentation, including agendas, meeting minutes, action items, and follow-up documentation 8. Monthly progress, analytics, performance, and status reporting 9. Accessibility testing, remediation, security, vulnerability, and compliance documentation
10. Final contract report and applicable transition documentation Expected Outcomes:
• Increased stakeholder engagement
• Improved communication and collaboration across HHS and other Federal agencies • Compliance with HHS requirements to assess and update health information at required intervals
• Compliance with Section 508 accessibility requirements • Continuity of AI-powered chatbot operations
• Improved accessibility scores
• Improved user engagement, as measured through applicable metrics such as bounce rate, average session duration, pages per session, views, and visitors • Improved content accuracy and relevance
• Improved search engine performance
• Stakeholder feedback and user-experience improvements

4. Authority Cited and Rationale: This acquisition is conducted under the Federal Supply Schedule (FSS) ordering procedures at GSAM/R Subpart 538.71. Pursuant to GSAM/R 538.7104-3(b)(1)(ii), an order exceeding the simplified acquisition threshold may be placed on a sole-source basis when

only one source is capable of providing the products, services, or solution required at the level of quality required because the products, services, or solutions are unique or highly specialized. The Government’s determination is not based solely on RIVA Solutions, Inc.’s incumbent status,