FY27 Lean and High Reliability Organization Transformation Support
Updated
Sources Sought from the Department of Veterans Affairs, for work in Orlando, Florida. Due Nov 23, 2026, 2:00 PM (UTC-5), 9 days left.
| Title as posted | R408--FY27 Lean and High Reliability Organization Transformation Support |
|---|---|
| Solicitation number | 36C24827Q0138 |
| Agency | Department of Veterans Affairs |
| Office | 248-Network Contract Office 8 (36C248) |
| Notice type | Sources Sought |
| Set-aside | None |
| Trade (NAICS) | Administrative Management and General Management Consulting Services (541611) |
| Product or service code | R408 |
| Place of performance | Orlando, Florida |
| Posted | Nov 13, 2026 |
| Response deadline | Nov 23, 2026, 2:00 PM (UTC-5) (9 days left) |
| Add the deadline to | Google Calendar · Apple / Outlook (.ics) |
Bid documents (1)
- Bid document 21 KB
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Federal prevailing wage rates for this place: Florida Davis-Bacon and SCA wage determinations.
Description
SOURCES SOUGHT NOTICE Lean/HRO Transformation Consulting, Training, Coaching, and Implementation Support Orlando VA Healthcare System (OVAHCS) 1. Purpose and Notice Type This Sources Sought Notice is issued solely for market research and acquisition-planning purposes. It is not a solicitation, request for proposal, request for quotation, invitation for bid, or promise to issue a future solicitation.
Responses will assist the Department of Veterans Affairs (VA) in identifying qualified sources and determining an appropriate acquisition strategy for Lean transformation and High Reliability Organization (HRO) consulting, training, coaching, and implementation support for the Orlando VA Healthcare System (OVAHCS). The Government is particularly interested in the availability and capability of small business concerns, including certified Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) and Veteran-Owned Small Businesses (VOSBs).
A response does not create any contractual obligation, and respondents should not submit proposals or pricing offers at this time. 2. Background OVAHCS is assessing industry capability to support an integrated Lean and HRO transformation.
OVAHCS has established strategic priorities and has deployed, or is deploying, a Daily Management System (DMS) designed to help leaders, managers, and frontline employees identify, escalate, and resolve problems at the appropriate organizational level. The contemplated support would strengthen leadership behaviors, workforce capability, visual management, tiered accountability, structured problem solving, process improvement, and sustainment.
The objective is to embed repeatable improvement practices that advance access, quality, safety, workforce engagement, and operational performance. 3. Applicable NAICS Code The anticipated North American Industry Classification System (NAICS) code is 541611 Administrative Management and General Management Consulting Services.
Respondents should identify whether this code appropriately represents the principal nature of the contemplated work and recommend an alternative code, with rationale, if applicable. The applicable small business size standard will be identified in any resulting solicitation. 4.
Anticipated Acquisition Strategy No acquisition strategy, contract type, ordering structure, period of performance, or set-aside decision has been finalized. The Contracting Officer will consider the results of this market research, applicable statutes and regulations, available contract vehicles, anticipated competition, and the Government s requirements before selecting an approach.
For market-research purposes, respondents should describe their ability to perform as a prime contractor, support one or multiple OVAHCS locations, provide the required labor categories, and manage any proposed subcontractors or teaming partners. 5. Organizational Priorities and Potential Measures The contemplated effort is intended to support the following organizational priorities: Improve the efficiency and effectiveness of meetings, committees, and governance processes.
Strengthen management accountability and timely resolution of escalated issues. Improve access to timely healthcare services and associated operational flow. Support workforce retention, empowerment, engagement, and improvement capability.
Advance a culture of safety for patients, visitors, and the workforce. Potential measures may include meeting and action-item effectiveness; leader rounding and tiered-huddle reliability; issue-resolution time; access, wait-time, throughput, or length-of-stay measures; workforce engagement and retention indicators; improvement-event outcomes; safety-culture indicators; and validated cost savings or cost avoidance.
These examples are illustrative and are not final performance requirements. Respondents should describe experience establishing baselines, selecting meaningful outcome and process measures, validating benefits, creating visual-management tools or dashboards, and reporting progress to operational and executive leaders. Respondents should also identify a recommended reporting cadence and explain how they would transition measurement ownership to Government personnel.
6. Anticipated Scope of Services The contractor may be required to provide qualified personnel, methods, tools, and materials to assist OVAHCS leadership, Quality Management, Systems Redesign and Improvement, and other designated stakeholders. Anticipated services may include: Assessing organizational readiness, current-state practices, maturity, risks, and opportunities.
Developing or refining an integrated Lean/HRO transformation roadmap and implementation plan aligned with OVAHCS priorities. Coaching executives, managers, improvement professionals, and frontline teams in Lean leadership, HRO principles, DMS, visual management, tiered accountability, leader standard work, and structured problem solving. Designing and delivering role-based training through onsite, virtual, or blended methods, including practical application and knowledge transfer.
Planning, facilitating, and following up on rapid-improvement, value-stream, or other process-improvement events. Supporting improvements in access, patient flow, quality, safety, workforce engagement, clinical wait times, and other priority areas. Developing reusable curricula, job aids, templates, standard work, dashboards, and sustainment materials.
Measuring implementation progress and outcomes, identifying barriers, and briefing operational and executive leaders. Building internal capability so OVAHCS personnel can independently coach, facilitate, manage, and sustain the improvement system. Expanding and sustaining successful practices beyond initial implementation areas.
Respondents should identify any assumptions, dependencies, Government-furnished information, facility access, data, technology, or other support needed to perform these services effectively. 7. Anticipated Key Personn
The description continues in the official notice.
Contracting contact
- Stephen D Mancuso · Contracting Officer · [email protected] · 407-646-4016
As published on the official notice. Ask questions in writing and before any questions deadline the notice sets.
Is your business small enough?
For NAICS 541611, a business counts as small if it has no more than $24.5 million in average annual receipts (SBA size standard). This notice is not set aside, but the size decides your small business status on it. SBA table, current as of Oct 15, 2026.
Companies that win this kind of work
Federal contractors paid for administrative management and general management consulting services work, who also hold VA contracts (last 12 months): possible competitors, or partners to team with.
- Deloitte Consulting LLP $784.9 million in this trade
- Guidehouse Inc. $443.9 million in this trade
- LMI Consulting, LLC $334.5 million in this trade
- Booz Allen Hamilton Inc $327.8 million in this trade
- Guidehouse LLP $137.1 million in this trade
About the buyer
The Department of Veterans Affairs awarded $83.7 billion in contracts in the last 12 months; its biggest suppliers were Optum Public Sector Solutions, Inc., Mckesson Corporation and Triwest Healthcare Alliance Corp. See what VA is buying now.
Administrative Management and General Management Consulting Services contracts right now
There are 39 open government contract opportunities in this trade (NAICS 541611), 13 posted in the last 7 days; 33% are set aside for small businesses. The agencies buying the most are Department of the Army, Department of Veterans Affairs and Department of the Air Force. Most of the work with a stated place is in Maryland, District of Columbia and Virginia. A notice in this trade gives a median of 15 days from posting to deadline; this one gives 10 days.
All open administrative management and general management consulting services contracts
Coming up in this trade
Planned contracts from the agencies' procurement forecasts, often months before a solicitation. Plans can change.
Recent awards in this trade
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- Minuteman Technology Services LLC $3.0 million · Department of Veterans Affairs · Sep 23, 2026
- JBS International, Inc. $8.4 million · Corporation for National and Community Service · Sep 22, 2026
From the award notices agencies publish.