ATTACH A - Performance Work Statement

FEDERAL BUREAU OF INVESTIGATION

FINANCE AND FACILITIES DIVISION | PROCUREMENT SECTION

PERFORMANCE WORK STATEMENT

Telephone Translation Services
Federal Bureau of Investigation
Criminal Justice Information Services Division

Unclassified Performance Work Statement
11/04/2026

Performance Work Statement

Version 1.0

FEDERAL BUREAU OF INVESTIGATION

FINANCE AND FACILITIES DIVISION | PROCUREMENT SECTION

PERFORMANCE WORK STATEMENT

1. Introduction

1.1 General Information

This is a professional services contract to provide over-the-phone language interpreter services to the Federal Bureau of Investigation (FBI), Criminal Justice Information Services Division (CJIS) on-demand, 24 hours per day, seven days per week, 365 days per year. The Government shall not exercise any supervision or control over contractor employees performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government.

1.2 Background

The FBI CJIS requires 24/7/365, on-demand, over-the-phone language interpreter services. These services are required on an as needed basis to support multiple program areas of the FBI CJIS.

1.3 Contract Performance Information

1.3.1 Hours of Operation

Contractor interpreters shall be available 24 hours per day, seven days a week, 365 days per year, including all U.S. federally recognized holidays as shown below.

1.3.2 Observance of Legal Holidays and Excused Absence
New Year’s Day
Labor Day
Martin Luther King Jr. Birthday
Columbus Day
President’s Day
Veteran’s Day
Independence Day
Thanksgiving Day
Christmas Day
Juneteenth
In addition to the days designated as holidays, the Government observes the following days: •

Any other day designated by Federal Statute

•

Any other day designated by an Executive Order

•

Any other day designated by the President's Proclamation

Performance Work Statement

Version 1.0

FEDERAL BUREAU OF INVESTIGATION

FINANCE AND FACILITIES DIVISION | PROCUREMENT SECTION

PERFORMANCE WORK STATEMENT

Observation of such days by Government personnel shall not constitute a reason for an additional period of performance, or entitlement of compensation except as set forth within the contract.
No form of holiday or other premium compensation will be reimbursed either as a direct or indirect cost. The contractor’s personnel shall only receive normal compensation for the time worked.

1.3.3 Period and Place of Performance

The period of performance (PoP) for this requirement is one (1) 12-month base period from date