Attachment 1 -NIH Parking Performance Work Statement Request for Information

PERFORMANCE WORK STATEMENT

PARKING SERVICES IN SUPPORT OF THE NATIONAL INSTITUTES OF HEALTH (NIH)

A. GENERAL BACKGROUND INFORMATION

A.1. Background
The Division of Amenities and Transportation Services (DATS), Office of Research Services (ORS), has an ongoing requirement to provide parking services for the National Institutes of Health (NIH). This contract will include the following: parking services consisting of valet parking, stack-parking, facilitating self-parking, and the counting of vehicles on the NIH campus and designated leased parking lots off-campus daily.
A.2. Purpose
To facilitate parking services to more than 20,000 employees at the NIH Bethesda campus, the many companies who do business with the NIH, and numerous visitors from around the world, which includes medical patients who participate in NIH programs.
A.3. Contractor Requirements
Independently, and not as an agent of the Government, the Contractor shall furnish all necessary services, qualified personnel, equipment, and supplies not otherwise provided by the Government, to manage and operate the ORS-controlled car parking on the NIH Bethesda campus. The Contractor shall also furnish all necessary services, qualified personnel, equipment, and supplies not otherwise provided by the Government, to provide a daily count of NIH employee vehicles and a weekly parking count at the Rockledge I/II parking garage.
A.3.1. Overall Performance Requirements
The Contractor is responsible for designing, implementing, and managing methods and systems to deliver the necessary services to meet the Government’s quality and performance requirements, as detailed in Section C, Paragraph I, Government Quality Assurance and Incentive Plan. The requirements contained in this contract are performance-based with a focus on desired results and outcomes. The Contractor shall respond to comments and complaints from patrons and the Contracting Officer’s Representative (COR) or the COR’s representative at the time of the complaint. In the case of equipment malfunction, the Contractor is required to correct the problem the same business day and to ensure patron satisfaction. If the problem cannot be corrected on the same business day and/or is determined by the Contractor to be systemic, the Contractor shall submit a plan of correction to the COR by 5:00 p.m. local time on the day of the occurrence.
Services to be provided by the Contractor are set forth in Section B - Parking Services. The Contractor is