Attachment 1: Performance Work Statement Request for Information SSR ILD Maint and Logistics Service Draft

Performance Work Statement (PWS)
EIOD ILD Maintenance and Logistics Support Services

Dated 7/03/2024
Revised 5/16/2026

Request for Information (RFI) and Sources Sought Request (SSR) Attachment 1 PWS

Attachment 1 PWS RFI/SSR
ILD Maintenance and Logistics Support Services

Revision History

REVISION

DATE

12/7/2023
1/02/2024
1/27/2024
1/30/2024
7/03/2024
5/16/2026

HISTORY

Revisions made from comments from ILD Maintenance Team
Accepted Track Changes
Comments Adjudication (JS)
Administrative changes (JS) clause inclusion
MKS Final clean-up version
Added On-Demand for Large Scale X-Ray (LSX) Interface
Control Document Compliance, Section 4.3.7.1

Attachment 1 PWS RFI/SSR
ILD Maintenance and Logistics Support Services

BACKGROUND

As a component of the United States (U.S.) Department of Homeland Security (DHS), Customs and Border Protection (CBP) is responsible for protecting our Nation’s borders in order to prevent terrorists and terrorist weapons from entering the U.S. while facilitating the flow of legitimate trade and travel. CBP is also responsible for apprehending individuals attempting to enter the U.S. illegally; stemming the flow of drugs and other contraband; protecting our agricultural and economic interests from harmful pests and diseases; protecting American business from theft of their intellectual property; and regulating and facilitating international trade, collecting import duties, and enforcing U.S. trade laws. In support of this responsibility CBP has implemented and deployed numerous technology systems across the U.S. and internationally that require systems administration and maintenance services. The purpose of this Performance Work Statement (PWS) is to ensure CBP’s Integrated Logistics Division (ILD) continues to receive required system administration and maintenance services for fielded NonIntrusive Inspection (NII) Imaging Systems, Radiation Detection Equipment (RDE), NII-Integration Platforms, and NII-Common Viewer Systems.
ILD manages a 24/7 Maintenance Dispatch Center for maintenance activities. The Maintenance Dispatch Center (MDC) initially responds to service calls from the numerous CBP sites. The Maintenance Dispatch Center staff record the calls for service in the CBP databases ServiceNow and Integrated Logistics Support System, i.e., MAXIMO). Maintenance Dispatch Center staff issue requests for repair or maintenance services to the Contractor in the form of a Work Order (WO) that initiates the maintenance request. The Contractor responds to the CBP sites, effects repair or completes maintenance