Attachment 1. Request for Information Supplemental Information v1 1
Updated
A PDF document (773 KB) attached to Enterprise Modernization of the Diversion Control Division’s Information Technology Systems, from the Drug Enforcement Administration. Due Nov 5, 2026, 6:00 PM (UTC-5).
File name: Attach 1. 261008_RFI Supplemental Information_v1_1.pdf
The full file is for paid members, or buy this bid alone.
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Enterprise Modernization of the Drug Enforcement Administration Diversion Control Division’s (DC) Information Technology (IT) Systems RFI Number: D-27-DC-91626
Supplemental Information
1. System Description
There are three DC systems on which all applications within the transformation effort are housed:
The Registrant Support Network (RSN) houses the RICS, ARCOS, and CTRANS applications.
The Controlled Substance Ordering System (CSOS) houses the CSOS application and infrastructure.
The Diversion Control Contact Center (DC3) houses the DC3 application. The Diversion Control Contact Center Chatbot (DC4) resides on the same network as DC3, but is not a part of the DC3 system.
Each environment has its own development, test, and production networks.
1.1 RSN and CSOS System components:
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Microsoft Windows Server
o 2012 R2
o 2016
o 2019
o 2022
o 2025
o Active directory- 2019 domain and forest
Microsoft Windows
o 10
o 11
Microsoft Windows Server Update Services
Manage Engine Endpoint Central
Red Hat Enterprise Linux
o 7.9
o 8.10
DCIT Supplemental Information
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Red Hat Satellite
Nutanix Acropolis Hypervisor
VMWare vSphere
Cisco Unified Computing System (UCS)
Network Attached Storage (NAS)
Dynatrace
DOJ BigFix Continuous Monitoring
Qualys
Crowdstrike
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Epicor IT Service Management (ITSM) NOTE: Call center representatives with CSOS expertise use ITSM to log and track CSOS tickets. ITSM provides access to registrant CSOS data that is not available to DC3 currently.
1.2 DC3 System Components
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Salesforce
o Salesforce Service Cloud
o Salesforce native storage
o Omni-Channel
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AWS Infrastructure
o API Gateway
o Lambda
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AWS Connect
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Microsoft Windows
o 11
1.3 DC4 Components
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AWS WAF
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AWS public load balancer
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Amazon EC2 with Chainlit Hosts
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AWS Lambda
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Amazon Bedrock (Nova Pro) Foundation model (Amazon Nova Pro) and guardrails
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Amazon RDS for PostgreSQL with pgvector
DCIT Supplemental Information
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Amazon S3
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Amazon CloudWatch
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AWS IAM and AWS KMS
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Amazon Athena
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AWS CloudTrail, Config, GuardDuty, Security Hub, Inspector, Systems Manager
1.4 Cloud Infrastructure
Almost all DC infrastructure has moved to an Amazon Cloud instance. The CSOS Certificate Authority is currently physical, along with RSN Virtual Desktops, and F5 load balancers. It’s anticipated that these assets will migrate to the cloud as well before the transformation effort begins.
The AWS Cloud infrastructure includes but is not limited to:
The beginning of the document. Download the full file to read on.