Attachment 1: Statement of Work

U.S. Department of Agriculture
Natural Resources and Environment,
Forest Service
FY2027 Chief Information Office
Dell Hardware Maintenance

Statement of Work
Version 1

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1. Introduction

Established in 1905, the Forest Service (FS) is a federal agency that manages public lands in national forests and grasslands under a founding principle, "To provide the greatest amount of good for the greatest amount of people in the long run". The agency’s mission is to “sustain the health, diversity, and productivity of the Nation’s forests and grasslands to meet the needs of present and future generations”. The FS has the responsibility for stewardship of more than 193 million acres of the nation’s forests and grasslands; for developing and communicating scientific knowledge through research and development that leads to informed natural resource decision-making; for delivering technical assistance through state and private forestry programs; and for sharing knowledge and experience with others in the global community through international forestry. Performing this mission requires a strong and effective network of operational and administrative support. The United States Department of Agriculture (USDA), Natural Resources and Environment (NRE), Forest Service (FS) requests renewal of Dell Hardware Maintenance.
All data created, produced, and stored on this software will be the property of USDA, NRE, and FS.

2. Business Requirements

The Forest Service FireNESS domain infrastructure is comprised of both native cloud and onpremises resources. Within the environment, Dell equipment components provide compute and storage resources for Fire and Aviation applications. These appliances require a service and support contract for hardware break-fix support.

3. Technical Requirements

See Bill of Materials (BOM) for a detailed list of systems. Support hours required: Standard 9x5 support coverage.
Support location: Earth Resources Observation and Science (EROS) center, 47914 252nd St, Garretson, SD 57030
Details of Technical Requirements (See Bill of Materials (BOM) for more details).

4. Period of Performance

The Base Period of Performance is for one year from:
November 17, 2026 – November 16, 2027
If needed, at the option of the Government, the contract may be renewed for 2 Option Periods. The contract shall not exceed a total of 36 months if all options are exercised. Option Schedules:
November 17, 2027 – November 16, 2028