Attachment 2: FY26 SBIWTP O&M Quality Assurance Surveillance Plan



2026

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Operation and Maintenance of the South Bay International Wastewater Treatment Plant and Facilities

for the

United States Section, International Boundary and Water Commission (USIBWC)

TOC \o "1-3" \h \z \u 1.0INTRODUCTION PAGEREF _Toc34302458 \h 2

1.1PURPOSE PAGEREF _Toc34302459 \h 2

1.2PERFORMANCE MANAGEMENT APPROACH PAGEREF _Toc34302460 \h 2

1.3PERFORMANCE MANAGEMENT STRATEGY PAGEREF _Toc34302461 \h 3

2.0ROLES AND RESPONSIBILITIES PAGEREF _Toc34302462 \h 3

3.0IDENTIFICATION OF SERVICES TO BE PERFORMED PAGEREF _Toc34302463 \h 3

4.0METHODOLOGIES TO MONITOR PERFORMANCE PAGEREF _Toc34302464 \h 3

5.0QUALITY ASSURANCE REPORTING PAGEREF _Toc34302465 \h 4

6.0ANALYSIS OF QUALITY ASSURANCE MONITORING RESULTS PAGEREF _Toc34302466 \h 4

7.0.FAILURE TO PERFORM PAGEREF _Toc34302467 \h 5

Forms PAGEREF _Toc34302468 \h 6

Appendices and Forms below identifies performance-based measures which will be used to monitor Contractor performance. The United State Section of the International Boundary and Water Commission (USIBWC) will periodically evaluate the Contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The USIBWC representative will evaluate the Contractor’s daily, or weekly, performance through personal dealings and direct inspections of work products and demonstrated knowledge of applicable regulations. The USIBWC may conduct random facility inspections and increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the USIBWC may decrease the number of quality control inspections if performance dictates. The USIBWC representative shall make final determination of the validity of customer complaint(s).

If any of the services do not conform to contract requirements, the USIBWC may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the USIBWC may:

(a) Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and

(b) Reduce the contract price to reflect the reduced value of the services performed. Price reductions will be in accordance with the acceptable quality level identified in the required performance metrics table.

(c) Increase the contract price to reflect the value of the services performed. Price increase will be in accordance with the acceptable quality level identified in the required performance metrics table.