Attachment 26: Annex C - Transportation PRS 10-7

Task/Requirement

Sampling Method, Lot & Acceptable
Quality Level (AQL)

Standard

TRANSPORTATION - GENERAL

5.26.3
Provide reports and statistical
data

Timeliness: Reports and statistical data
delivered by the due date.
Quality: IAW DLRS ITD-01 Accurate
and complete

Surveillance activity report
Lot: Inspect reports submitted per
quarter.
AQL: 95%

PERSONAL PROPERTY OPERATIONS

5.27.2
Counsel customers

Timeliness: In conjunction with
shipment application and/or
movement request.
Quality: Customers will be counseled
IAW DTR Part IV, and/or service
guidance. Copy will be provided to
QAE on request.

5.27.2
Counsel personnel on
entitlements and procedures
for pickup, delivery and/or
storage of personal
property/household goods

Timeliness: Personnel counseled with

3 hours of arrival/walk-in time and/or

1 hour of appointment time

Random sampling
Lot: Counseling completed at the time of
surveillance.
AQL: 99%

Random sampling
Lot: Percent of personnel counseled
within 3 hours of arrival/walk-in time;
percent counseled within 1 hour of
appointment time.
AQL: 90%

5.27.3
Provide Specialized, Expedited
Assistance for Sensitive
circumstances

5.27.6
Prepare shipment applications
and personally procured
movement (PPM) Requests.

5.27.8

Timeliness: To meet member/family
member’s needs.
Quality: Blue Bark shipments will be
handled IAW DTR Part IV, 410-E, and a
complete copy will be provided to QAE
on request.
Timeliness: Assist DPS customers when
required.
Quality: Will be completed IAW DTR
Part IV and governing service
regulations and a complete copy will
be provided to QAE on request.
Timeliness: Conduct in person QC
inspections on 50% of personal

Random sampling
Lot: Blue Bark/Sensitive shipments
Completed at the time of surveillance.
AQL: 100%
Random sampling
Lot: Shipments applications and selfmovement requests completed at the time of surveillance.
AQL: 95%
Random sampling

Task/Requirement

Conduct Quality Control
inspections for personal
property movements

5.27.8
Conduct Quality Control
inspections for personal
property movements

5.27.9
Collect Excess Costs.

Standard

property movements (Physical) during
pack-out or move-in.
Quality: Control inspections of all
household goods (HHG) shipments,
both inbound and outbound.
Accurately documented in the official
system of record.
Timeliness: Conduct in person QC