Attachment 6: Quality Assurance Surveillance Plan

PERFORMANCE WORK STATEMENT (PWS)

REFUSE AND RECYCLING SERVICES

USCG BASE CAPE COD, MASSACHUSETTS

USCG HOUSING HARWICH MASSACHUSETTS

ATTACHMENT 6

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Purpose: This Quality Assurance Surveillance Plan (QASP) describes methods that the Government will use to monitor whether the Contractor’s performance of the above contract is acceptable. The QASP is the Government’s written plan for administrating the Contract and monitoring major aspects of the Contractor’s performance. The QASP is not part of the Contract. It is provided to the Contractor solely for informational purposes and is subject to change by the Government at any time during the contract performance period. Therefore, the Government reserves the right to perform surveillance that is provided in this QASP. 2. Introduction: The QASP establishes a method to evaluate the services the Contractor is required to furnish. It is designed to provide an effective method of monitoring contractor performance for each listed objective on the Performance Requirements Summary (PRS) in the contract. The Government is concerned primarily with the quality of the services provided and not with the method that the Contractor uses to provide these services. If performance of any required service is unsatisfactory because of the Contractor’s actions or omissions then the Government may reduce the contract payments to reflect the decreased value of the services received in accordance with PRS and/or applicable FAR clauses. 3. Responsibility for Quality Control: The Contractor, not the Government, is responsible for quality control and management actions to meet the terms of the contract. The Government performs quality assurances to monitor whether Contract standards are achieved. 4. Surveillance Methods: The Government will evaluate the Contractor’s performance under this contract. Government surveillance may include, but is not limited to, the following methods: a. Contracting Officer Representative (COR) periodic inspections b. Customer complaints with COR verification
c. Occasional review of the Contractor’s QC records
5. Corrective Actions: The government will record all instances of substandard performance , whether through inspections, direct observation, customer complaint, or any other mechanism. The Government’s preferred course of action will be discussions with the Contractor to make the Contractor aware of the problem, and to effectively prevent any recurrence of substandard