Attachment B- Quality Assurance Surveillance Plan

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

JANITORIAL SERVICES FOR THE ELEVEN POINT RANGER STATION

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing the PWS. It is designed to provide an effective surveillance method ofmonitoring contractor performance for each listed objective in Section 2.0, Quality ofPerformance. The QASP provides a systematic method to evaluate the services the contractor is required to furnish. The contractor, and not the government, is responsible for management and quality control actions to meet the tenns ofthe contract. The role ofthe government is quality assurance to ensure contract standards are achieved. In this contract the contractor's quality control plan is the driver for product quality. The contractor is required to develop a comprehensive program ofinspections and monitoring actions. The first major step to ensuring a "'self­ correcting" contract is to ensure that the quality control plan approved at the beginning ofthe contract provides the measures needed to lead the contractor to success.
Once the QCP is approved, careful application ofthe process and standards presented in the remainder ofthis document will ensure a high quality control program.
The contractor's QCP must include all elements ofthe PWS. The COR will inspect services using a checklist containing all elements ofperformance and are met in accordance with the QCP. Periodic Inspections: The COR or designated Inspector will use the attached checklist to periodically check to see ifservices have been performed in accordance with the PWS and the contractors QCP. The contractor or on­ site manager/supervisor will sign acknowledgment ofcompleted checklist and make any comments and corrections ofdeficiencies. A copy will be provided to the contractor through the CO. Periodic inspections may be reduced or increased depending on the contractor's performance. Customer Complaints: The COR will validate or reject any customer complaint and document the complaint with the PWS section reference. The contractor will be allowed to comment. Re-performance, ifneeded, shall be performed immediately. Any validated complaint will be sent to the contractor to file with their QCP. The Contractor's Quality Control Plan: The COR will periodically review contractor's approved QCP to ensure the contractor is meeting all requirements ofQCP. Deficiencies will be reported to the CO for a review of