ATTACHMENT N - Quality Assurance Surveillance Plan - St. Louis

Quality Assurance Surveillance Plan

Department of Veterans Affairs

Veterans Affairs St. Louis Health Care System
John Cochran Veterans Affairs Medical Center
New Bed Tower

Initial Outfitting, Transition, and Activation Services Indefinite Delivery Indefinite Quantity Contract

October 2026

Quality Assurance Surveillance Plan

For: Initial Outfitting, Transition, and Activation (IOTA) Indefinite Delivery Indefinite Quantity (IDIQ) Contract Contract Number: TBD
Contract Description: The Contractor shall conduct all necessary Planning, Initial Outfitting, Transition and Activation (IOTA) activities in accordance with the IDIQ Performance Work Statement (PWS) and all subsequent Task Orders (TO). This includes professional services to include labor, materials, transportation, and equipment to conduct and provide IOTA support services to accomplish tasks and deliverables. The types of services represented under this PWS are: Comprehensive Project Management Services
Comprehensive Interior Design, FF&E and Space Planning Services Concept of Operations (CONOPS), Transition Planning and Project Staffing Planning Acquisition Planning Services
Acquisition Packages Development
Warehousing and Warehousing Management Services
Relocation of Reuse and Personnel Files
Activation Services and Post Occupancy Support
Staff Training and Orientation
Contractor’s Name: TBD

1. Purpose

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to monitor Contractor services performed under this IDIQ contract and all subsequent TOs. The QASP provides a means for evaluating whether the Contractor is meeting the performance standards/quality levels identified in the PWS, the Quality Control Plan, and to ensure that the Government receives the level of services ordered. This QASP describes:
What will be monitored
How monitoring will take place
Who will conduct the monitoring
How monitoring efforts and results will be documented
Copies of the original QASP and revisions shall be provided to the Contractor and Government officials responsible for surveillance activities. The Government can change the method of surveillance at any time.

1.1 Performance Management Approach

The PWS sets forth “what” service is required as well as the performance standards associated with that task, as opposed to “how” the Contractor should perform the work (i.e., results, not compliance). This QASP will define the performance management approach taken by the St. Louis John Cochran Veterans Affairs Medical Center, New Bed Tower to monitor the Contractor’s performance and ensure the expected outcomes or performance objectives communicated in the PWS are achieved. Performance management rests on developing a capability to review and analyze information generated through performance assessment. The ability to make decisions based on the analysis of performance data is the cornerstone of performance management; this analysis yields information that indicates to what extent the expected outcomes for the project are being achieved by the Contractor.