Draft Performance Work Statement Pyxis Maintenance

Performance Work Statement (PWS) – BD Carousel

1. Introduction / Purpose

The Veterans Health Administration, Robert J. Dole VA Medical Center requires continued preventive maintenance, corrective maintenance, software support, and lifecycle management services for the BD Pharmacy Carousel automated dispensing and storage system(s). These services are essential to ensuring uninterrupted, safe, and efficient pharmacy operations by maintaining all hardware, firmware, and software components in optimal working condition.

2. Background

The Robert J. Dole VAMC Pharmacy Service utilizes BD Carousel automated storage and retrieval systems to manage medication inventory and support dispensing workflows. The systems are critical to daily operations, and any downtime directly affects medication safety, patient care, and overall workflow efficiency. To maintain full operational capability, the Government requires a qualified contractor—either the Original Equipment Manufacturer (OEM) or an authorized service provider—to support and sustain Carousel equipment and associated components.

3. Scope of Work

The Contractor shall provide all labor, supervision, tools, test equipment, replacement parts, software updates/licensing, and management necessary to perform comprehensive preventive maintenance, corrective maintenance, software support, and hardware upgrades for the BD Carousel system(s). All services shall be performed in accordance with OEM specifications and applicable industry standards. All services must be performed by authorized OEM technicians. The scope includes:
Hardware maintenance (mechanical, electrical, electronic components) Software maintenance, patches, updates, version upgrades Technical/help desk support
Emergency and unscheduled repair services
Preventive maintenance inspections
Interface support with VA pharmacy information systems
Replacement of label printers and barcode scanners
Procurement, installation, and configuration of two additional BD Carousel workstations

4. Equipment Covered

A detailed list of covered equipment from BD Carousel hardware, software, scanners, printers, and workstation components is maintained by the Pharmacy Service and Contracting Officer’s Representative (COR). The Contractor shall service and support all equipment listed in Section 4.1.

4.1 Equipment Covered

Item #
Equipment Description
Model/Version
Serial Number(s)
Location
BD Carousel Unit – CAR, VERT 113HX134.5WX84D, W-PRT
165-35
439656226