Lebanon VAMC Security Maintenance Statement of Work updated

Statement of Work (SOW)Security, Access Control, and Video Surveillance Systems Maintenance Services Lebanon VA Medical Center, CBOCs (Berks, York, Cumberland, Lancaster), Lebanon TR House & Fort Indiantown Gap Cemetery

1.0 Purpose

The Contractor shall provide comprehensive preventive maintenance, software and firmware support, technical support, cybersecurity compliance, corrective maintenance, and hardware repair services for security, access control, video surveillance, intrusion detection, and associated management systems installed across the Lebanon VA Medical Center, the listed outpatient clinics as well as the TR House and Fort Indiantown Gap Cemetery. The contractor shall ensure system reliability, operational integrity, cybersecurity, and functional performance through scheduled maintenance, ongoing software support, remote assistance, and replacement of failed hardware components as required.

2.0 Scope of Work

The Contractor shall service, maintain, repair, replace (if unrepairable), back-up, and update all security system components listed in Section 6.0 across all designated VA facilities, including associated software, servers, databases, storage, network switches, controllers, cameras, peripheral devices, and access control devices.

3.0 Contractor Responsibilities

3.1 Preventive Maintenance (PM)

Quarterly PM or manufacturer-recommended intervals.
System performance testing and functional verification across devices. Cleaning and alignment of cameras and inspection of housings. Verification of card readers, door strikes, magnetic locks, mortice locksets, and REX devices. Testing of storage systems, retention configurations, and system integrity. Environmental checks of racks, UPS units, and network cabinets. Documentation of all PM work and identified deficiencies.

3.2 Restorative Maintenance

Respond to service calls within the response times defined in Section 6.0. Diagnose equipment and system failures and replace defective components using OEM-authorized parts. Provide loaner equipment for critical components when necessary. Perform onsite repairs, validate post-repair functionality, and document all corrective actions.

3.3 Software & Firmware Support

Apply vendor-approved security patches, hotfixes, and firmware updates with VA approval. Back up and verify VMS and Access Control databases and configurations. Configuration hardening per VA cybersecurity requirements. Maintain update logs and version control for all changes.

3.4 Technical Support & Remote Assistance