OLC Helpdesk JA FE Redacted

The incumbent task order 70T01021F7670N009 with Quasars was competitively awarded through the National Institutes of Health (NIH) Information Technology Acquisition and Assessment Center (NITAAC) Chief Information Officer Solutions and Partners 3 (CIO-SP3) strategic sourcing contract vehicle as a small business set aside. The incumbent task order provided delivery for a range of OLC lifecycle management support requirements and provides T&D with support for daily operations, maintenance, and system enhancements for the TSA OLC and related OLC content. Task order 70T01026F7670N008 was awarded to the incumbent contractor on August 20, 2026, as a fiveyear sole source contract. Following an agency-level protest, TSA has taken corrective action to conduct a competitive procurement. To that end, this modification shortens the period of performance to no longer than May 19, 2027, which will allow for continuity of the following critical services: x

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OLC Help Desk and Technical Support services – OLC System, Content and End-User Support: o Providing Tier 1.5 and Tier 2 help desk support for a community of 70,000 OLC end-users. o Troubleshooting of information technology (IT) infrastructure and managing the intake process for new/revised training content.
o Supporting OLC integration with external system connectors (Human Resources Access (HRAccess), Threat Recognition X (TRX)-and Department of Homeland Security Trusted Identity Exchange (DHS TIE) connections, and alternate T&D systems that interface with the OLC.
Program/Project Management Support:
o Providing program and project management support by overseeing all project phases, developing requirements and documentation, supporting change management, and coordinating with TSA IT and OLC operations.
o Identifying system impacts, maintaining plans and metrics, supporting configuration management, and managing all aspects of LMS programming and daily administration. IT Consultation and Ongoing Maintenance:
o Providing expert IT consultation and ongoing maintenance for the OLC, supporting vendor upgrades and maintenance, improving the OLC front-end, data reporting, leveraging system functionality for TSA business needs, developing custom capabilities and integrations. Information System Security:
o Maintaining T&D’s authority to operate (ATO), supporting certification and accreditation activities associated with the OLC ATO, developing security guidelines, standard operating procedures (SOP) and procedures, analyzing system vulnerabilities and assisting with