Outcome-Enterprise Productivity Security Business Application Developer and Cloud Capabilities

REQUEST FOR INFORMATION (RFI)

Enterprise System Integrator / Managed Service Providerfor Enterprise Productivity, Security, Business Application, Developer, and Cloud Capabilities Department of Veterans Affairs (VA)[Office of Information and Technology] THIS IS A REQUEST FOR INFORMATION ONLY. IT IS NOT A SOLICITATION. This RFI is issued solely for market research. It is not a Request for Quote (RFQ) or Request for Proposal (RFP), and it is not a guarantee that either will be issued. It does not commit the Government to contract for any services described herein. VA will not evaluate unsolicited proposals in response. The Government does not intend to pay for any information submitted and will not reimburse any costs of responding. The information provided may be used by VA in developing its acquisition strategy and Performance Work Statement (PWS) or Product Description (PD). Responding is voluntary. Information received becomes the property of the Government and will not be returned. Respondents are responsible for adequately marking proprietary, restricted, or competition-sensitive information. Draft outcomes and example measures in this RFI are illustrative, are subject to change, and are not final requirements.

1. Purpose

The Department of Veterans Affairs (VA) is conducting market research to identify qualified System Integrators and/or managed service providers (MSPs) capable of integrating, transitioning, operating, modernizing and sustaining enterprise technology services that support VA's mission-critical operations. VA seeks industry approaches that deliver measurable outcomes, maintain operational continuity, ensure interoperability, improve cost transparency, and establish clear accountability across enterprise technology environments. This RFI is a companion to VA’s previous product alternatives RFI, which sought information from product vendors regarding alternative technologies and associated pricing. This RFI focuses on identifying qualified System Integrators and MSPs capable of delivering, integrating, operating, and sustaining enterprise capabilities at VA's scale, whether through existing technologies, alternative solutions, or a combination of providers. Responses will inform VA's acquisition strategy, potential procurement structure, small business participation, and approaches to measuring service performance and accountability. VA's market research is technology and product agnostic. Respondents may recommend retaining, integrating, modernizing, or replacing existing technologies. VA has not identified a preferred technology, OEM, platform, or solution. Respondents must demonstrate their ability to deliver and sustain all identified enterprise capability groups, whether through their own solutions, subcontractors, technology partners, or a combination of providers, while maintaining end-to-end accountability for service outcomes.