SI Capabilities Reference

Detail Capabilities Outcome
This document outlines the enterprise technology and service outcomes the Department of Veterans Affairs (VA) seeks to achieve through qualified Systems Integrators and Managed Service Providers (MSPs) supporting capabilities currently delivered under VA's Microsoft Enterprise Agreement. VA operates a large, complex enterprise technology environment supporting mission-critical services across multiple platforms, applications, and infrastructure environments. Addressing evolving mission requirements, interoperability, cybersecurity, operational continuity, and lifecycle costs presents significant challenges. The purpose is to assess industry approaches to delivering measurable outcomes, improving cost efficiency, maintaining operational continuity, ensuring interoperability, and establishing clear service accountability. Respondents may propose retaining, integrating, modernizing, or replacing any or all existing Microsoft capabilities. VA has not identified a preferred technology, Original Equipment Manufacturer (OEM), platform or solution. Non-Microsoft products are welcome. An Integrator can recommend keeping Microsoft products, replacing a single product, or proposing a different mix across the enterprise. VA seeks one and only one accountable System Integrator with the depth to lead all five capability groups. Teaming is welcome. The outcomes and performance measures are illustrative and intended solely for market research, not as final contractual requirements. Respondents should provide a measurable response to the outcomes by identifying what baseline they would use, what target they propose, how VA would verify performance, and what corrective action the Systems Integrator would take if it missed the target. Respondents should provide actual results from comparable work so VA can assess their demonstrated performance. Capability 1 — Productivity & Collaboration

1.1 Desired Outcome

VA personnel can securely, reliably, and efficiently communicate, collaborate, create and manage information to perform daily mission activities across authorized devices and locations without unnecessary operational disruption. The desired end state is an integrated, accessible, resilient, interoperable, and cost-effective productivity and collaboration environment that supports VA's mission, protects government information, and provides flexibility to accommodate future technology and organizational changes. 1.2 Expected Outcomes and Measures of Success